Office Assistant

The Office Assistant provides customer service to customers via phone, email and in person, and provides other administrative support to the Company. This position supports both Cast Iron Elegance, the iron railing division, as well as Elite Custom Coatings, the coatings division.

Responsibilities may include:

• Greeting customers who come into the office.
• Answering phones and assisting callers with questions.
• Checking emails daily and responding to customer emails and inquiries.
• Routing and calling to confirm customers for the estimate and installation routes.
• Creating work orders for customers and maintaining the information as a customer's job moves through the process.
• Creating estimates in Quickbooks and emailing these estimates to customers.
• Creating invoices for completed jobs in Quickbooks.
• Processing payments in Quickbooks from customers for completed jobs.
• Processing post-install paperwork for all Cast Iron Elegance jobs

Customer service, experience answering phones and ability to handle various responsibilities is a must! Must be able to use Microsoft Office Suite, particularly, Word and Excel. Experience with Quickbooks is a plus, but not required. This is a full-time position.