Office Assistant

Overview
We are seeking a detail-oriented Office Assistant to join our manufacturing team. In this role, you will serve as a main point of contact for customers - preparing quotes, entering purchase orders, and ensuring each order is processed accurately and on time. You'll communicate daily with customers, vendors and internal departments to provide excellent service. Pay based on experience.

Responsibilities

• Communicate with customers by phone and email to provide quotes, order updates, and product information.
• Accurately enter and process customer purchase orders into the company system.
• Prepare and send price quotes and order confirmations in a timely manner.
• Coordinate customer requirements with production and shipping.
• Communicate delivery times to customers
• Maintain up-to-date customer records and order details in computer system.
• Exhibit strong phone etiquette when handling customer inquiries or concerns over the phone.

Requirements

• Previous experience in manufacturing strongly preferred.
• Strong customer service skills with the ability to communicate effectively with customers.
• Strong attention to detail and accuracy when entering orders and preparing quotes.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to customer needs.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person