Office Assistant

Office Administrator

Company: Comax Life Insurance
Location: [Surrey, BC]
Job Type: Full-time
Schedule: Monday to Friday

About Us

Comax Life Insurance is a growing insurance and financial services company providing personalized insurance and investment solutions to individuals, families, and businesses.

Our services include life insurance, disability insurance, travel insurance, Super Visa insurance, and investment products. We are committed to providing professional, responsive, and client-focused service.

We are looking for a reliable, organized, and customer-focused Office Administrator to join our team and support the day-to-day operations of our office.

Job Summary

The Office Administrator will be responsible for providing administrative and client-service support to our insurance and investment team. The ideal candidate is highly organized, detail-oriented, comfortable communicating with clients, and able to manage multiple tasks in a fast-paced office environment.

Experience in the insurance, financial services, or professional services industry is an asset, but we are willing to train the right candidate.

Key Responsibilities

• Answer incoming phone calls, emails, and client inquiries in a professional and timely manner.
• Welcome clients and provide a friendly and professional experience in the office.
• Schedule client appointments and maintain calendars for advisors and staff.
• Prepare, organize, scan, and maintain client documents and records.
• Assist with insurance application paperwork and follow up on outstanding documents.
• Coordinate with insurance companies, financial institutions, and other service providers as required.
• Follow up with clients regarding applications, medical requirements, documents, payments, renewals, and other outstanding items.
• Assist with travel and Super Visa insurance documentation and client requests.
• Provide administrative support for life insurance and disability insurance files.
• Assist with investment-related administrative tasks and documentation.
• Enter and maintain accurate client information in company systems and databases.
• Prepare letters, forms, reports, spreadsheets, and other office documents.
• Maintain organized electronic and physical filing systems.
• Process incoming and outgoing mail and other office correspondence.
• Assist with billing, invoices, payments, and general office administration as required.
• Maintain confidentiality of client information and company records.
• Support the team with general administrative duties and special projects.
• Ensure office supplies and day-to-day office requirements are maintained.

Qualifications & Skills

• Previous experience in an administrative, office, customer service, insurance, banking, or financial services role is an asset.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to handle confidential and sensitive client information professionally.
• Comfortable using Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn and use new software and online systems.
• Professional and friendly telephone and email communication.
• Ability to multitask and prioritize competing deadlines.
• Strong problem-solving and follow-up skills.
• Ability to work independently as well as part of a team.
• Fluency in English, Hindi & Punjabi is required.

What We Offer

• Full-time employment in a professional and supportive office environment.
• Training and opportunities to learn about insurance and financial services.
• Opportunities for professional growth and development.
• A collaborative and client-focused team.
• Competitive compensation based on experience and qualifications.

How to Apply

If you are organized, dependable, detail-oriented, and enjoy working with people, we would love to hear from you.

Please submit your resume and a brief cover letter explaining why you would be a good fit for the Office Administrator position at Comex Life Insurance.

Comax Life Insurance is an equal opportunity employer.

Pay: From $19.00 per hour

Language:

• Punjabi (required)

Work Location: In person