Office assistant

The Weatherization Program Assistant handles the administrative work behind NCCAP’s Weatherization Program. This person is the main point of contract for clients, coordinates scheduling for auditors and inspectors, and keeps program records, logs and tracking systems accurate. This position is also responsible for preparing & scanning all invoices to the corporate office.

Essential Duties and Responsibilities

Client Communication & Intake

· Contact clients to explain the Weatherization Program, its services and eligibility requirements

· Respond to incoming client calls and inquiries promptly and professionally

· Prepare and send program documents to clients

· Call referred clients when needed to gather information or move their applications along

· Track client applications from intake through final decision

Eligibility Verification & Pre-Audit Preparation

· Verify clients’ proof of home ownership

· Get fuel and electric usage records for referrals before audits are scheduled

Scheduling & Work Order Coordination

· Schedule appointments for energy auditors and inspectors

· Log audits in the work order tracking system

· Enter and maintain client jobs and deferrals in the work order tracking system

Recordkeeping & Reporting

· Prepare Peshtigo office vouchers for credit cards, office supplies, and all inventory and contractor invoices and scan to administrative office. Ensure proper approval and distribution of work order copies.

· Maintain weatherization completions by funding source by totaling work order costs and scanning to Administrative office.

· Process and file deferrals and denials.

Other Duties

· Perform other duties as directed by the Weatherization Director and other NCCAP management staff

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Work Location: In person