Office Assistant

AtticShield is seeking a dependable, organized, and customer-focused Office Assistant to join our team. The position will begin on a part-time schedule for the initial training period, working Monday through Friday from 9:00 AM to 3:30 PM, with a 30-minute unpaid lunch break. The part-time schedule is temporary and intended for training purposes only. Following successful completion of training, the position is expected to transition into a full-time role.

Essential Duties & ResponsibilitiesCustomer Service & Scheduling

• Answer incoming phone calls and respond to customer inquiries professionally and courteously.
• Schedule inspections, estimates, and service appointments using the company's CRM system.
• Update, reschedule, and confirm appointments as needed.
• Make outbound follow-up calls to customers regarding estimates, appointments, and general inquiries.
• Route calls and messages to the appropriate team members.
• Maintain accurate customer records within the CRM.

Administrative Support

• Assist with technician scheduling and daily dispatch coordination.
• Update and maintain company spreadsheets and records.
• Monitor office supplies and notify management when replenishment is needed.
• Assist with filing, scanning, and organizing documents.
• Retrieve information and prepare reports as requested.
• Perform other administrative duties as assigned.

Qualifications

Education

• High school diploma or equivalent (Required)

Experience

• At least 1 year of office or administrative experience (Preferred)
• At least 1 year of customer service experience (Required)
• Experience answering multi-line phones, scheduling appointments, or working with CRM software is a plus

Skills & Qualifications

• Excellent verbal and written communication skills
• Strong customer service and phone etiquette
• Highly organized with the ability to multitask in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Reliable, punctual, and dependable
• Ability to prioritize tasks and manage time effectively
• Willingness to learn new software and procedures
• Valid driver's license preferred

Computer Skills

• Comfortable using computers and learning new software
• Proficient with Microsoft Word and Excel
• Experience using CRM software is preferred (training provided if needed)

Pay: From $17.00 per hour

Work Location: In person