Office Assistant

Benefits:

• 401(k)
• Competitive salary
• Paid time off

Job Summary

FRSTeam of Middle Tennessee is seeking an organized, dependable office administrative assistant to support our daily office operations. We help families recover after fire, smoke, and water damage by restoring their textiles, electronics, and household contents.

The ideal candidate is detail-oriented, communicates professionally, and can manage multiple priorities while providing compassionate customer service during stressful situations.

Responsibilities

Prepare invoices, track accounts receivable, and follow up on outstanding payments

Assist with estimates, data entry, and job documentation
Communicate with customers, insurance adjusters, contractors, and vendors
Maintain accurate customer files and job records
Assist with scheduling and coordinating services
Support human resources paperwork, employee onboarding, and recordkeeping
Create and schedule social media posts and marketing email campaigns
Answer calls, manage correspondence, and assist with daily administrative tasks

Qualifications

Strong organizational skills and attention to detail

Clear, professional written and verbal communication
Friendly, patient approach to customer service
Comfortable using Microsoft Office and Google Sheets and learning new software
Ability to prioritize tasks, meet deadlines, and follow through with minimal supervision
Previous office administration, billing, or accounts receivable experience preferred
Restoration industry or Xactimate experience is a plus

Pay

Compensation based on experience.