Office Assistant

Assistant to the CEO (Bilingual English/Vietnamese)

Full-Time | Monday – Friday| 9:00 AM – 6:00 PM
Compensation: $15/hour (Paid Bi-Weekly)

THV Insurance Agency is seeking a motivated and professional Assistant to the CEO to support daily operations, client service, and agency growth. This position is ideal for someone who is organized, customer-focused, and able to work in a fast-paced environment.

Responsibilities

• Communicate with clients through inbound and outbound calls.
• Assist the CEO with new business, client retention, endorsements, and related tasks.
• Support clients with policy services, renewals, endorsements, claims, and other insurance-related needs.
• Prepare and send documents through DocuSign.
• Assist in training new CSR team members or virtual CSR staff when required.
• Meet assigned deadlines and performance expectations.
• Maintain professionalism, efficiency, and compliance with all applicable laws and industry regulations.

Qualifications

• Bilingual in English and Vietnamese required.
• Strong communication and customer service skills.
• Ability to multitask and work independently.
• Detail-oriented and organized.
• Previous insurance or customer service experience is preferred but not required.
• Comfortable using computers, email, and digital platforms such as DocuSign.

Work Schedule

• Minimum 40 working hours per week.
• Main working hours are Monday through Saturday, 9:00 AM – 6:00 PM.
• Schedule may be coordinated with the CEO based on business needs.
• No overtime compensation.

Compensation & Benefits

• Compensation: $15/hour, paid bi-weekly.
• Paid U.S. National Holidays.
• Opportunity to grow within a fast-growing insurance agency.

Pay: $15.00 - $18.00 per hour

Benefits:

• Paid time off

Work Location: In person