Office Assistant

Office & Club House Administrator

About the Community

Arihant Escapade Flat Owners Association (AEFOA) is a 280-apartment gated residential community located in Thoraipakkam, Chennai. We are seeking a dynamic administrator to manage our front office, oversee club house amenities, and manage our integrated water metering system.

Role Summary

The Office & Club House Administrator is the primary point of contact for residents. The role is divided into three key areas: Front Office Management (15%), Water Meter (WeGoT) Coordination (70%), and Club House Management (15%). Working hours are Monday to Saturday, 9:00 AM to 6:00 PM.

Key Responsibilities

1. Front Office & Resident Management (15%)

• Manage all front office activities for the AEFOA office.
• Meet with residents, receive requests, and act as the primary communication channel between the property management staff and residents.
• Ensure professional attitude and behavior in handling escalations and resolving community queries.

2. Water Meter (WeGoT) Coordination (70%)

• Leakage Alerts: Monitor dashboards for leakage alerts daily. Intimate residents for alerts not rectified within 30 minutes, and deploy a plumber for heavy wastage. Log false alerts in ApnaComplex (AC).
• Verify No Flow Alerts: Check daily reports, contact residents to verify usage, and log tickets with WeGoT for sensor verification if usage is found.
• COMM Errors: Verify daily COMM error reports, update trackers, and raise tickets in AC if unresolved within 2 hours.
• Helpdesk Management: Review resident tickets in AC, coordinate site visits with WeGoT support, and ensure resolution within the 2-day SLA.
• Infrastructure Checks: Twice daily verification of UPS power to master panels and ensure internet gateway connectivity.
• Monthly Billing: Coordinate with WeGoT to gather previous month's usage, adjustments, and data loss by the first week. Prepare usage rates for upload to the admin dashboard.

3. Club House & Amenities Management (15%)

• Gym & Pool: Manage gym equipment ensuring it is in perfect working order. Oversee swimming pool usage, maintenance schedules, and water quality.
• Games Room & Multipurpose Hall (MPH): Manage the games room usage. Handle resident bookings and maintenance for the MPH for community events.
• Service Apartments: Manage the booking calendar and maintenance of the 4 service apartments available for daily/monthly rent to residents or their guests.

Qualifications & Skills

• Decent English reading, speaking, and writing skills.
• Basic computer skills with expertise in Word, Excel and Powerpoint.
• Strong analytical abilities to troubleshoot and investigate usage data/anomalies.
• Excellent interpersonal skills for effective resident communication.

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Okkiyam Thuraipakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have proficiency in using Microsoft word, excel & powerpoint

Education:

• Bachelor's (Required)

Experience:

• Property management Office assistant: 3 years (Preferred)

Language:

• English (Required)
• Tamil (Required)
• Hindi (Preferred)

Work Location: In person