Office Assistant

QUALIFICATIONS:

High school diploma or equivalent. Experience in a medical office setting is preferred. Must pass KBI, DCF child & adult abuse check, motor vehicle screen, and background checks. If the position requires the use of a personal vehicle for work purposes, the employee must have reliable, insured transportation that is properly registered and compliant with all applicable state and local requirements.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong communication, problem-solving skills, and organizational skills.
• Ability to work collaboratively in a team environment.
• Ability to work independently in the community.
• Proficient with computers, word processing, and general office equipment.
• Excellent customer service and public relations.
• The ability to maintain confidentiality policies and procedures is required.

DUTIES AND RESPONSIBILITIES:

• Receive and greet visitors immediately upon approach.
• Receive multi-line phone calls, take messages, and transfer calls.
• Make appointments for patients and gather required information. Send the necessary documents to the patient for completion.
• Receive payment for services or complete insurance reimbursement information.
• Scan documents & place them in electronic health records & file documents in patient files.
• Review and process requests for health records.
• Enter data on the electronic health record for each new patient.
• Enter data on the provider’s schedules.
• Assist walk-in patients or existing patients in crises, making phone calls immediately to the crisis team or the executive director as needed.
• Make appointment reminder calls.
• Verify and update patient reimbursement daily.

TRANSPORTATION AND DELIVERY: For work-related travel, employees must operate company or personal vehicles responsibly, in accordance with all traffic laws, regulations, and organizational safety policies.

WORKING CONDITIONS AND REQUIREMENTS:

• Regular and punctual attendance is required and is an essential function of this position.
• This position requires the ability to operate a vehicle as part of routine job functions.
• This position requires the ability to use a computer and software as part of routine job functions.
• Employees are expected to perform duties at the designated work location stated in the offer letter unless otherwise noted by your supervisor.
• Attendance at in-person meetings and training sessions is required, even for remote or hybrid roles, as necessary, unless otherwise noted by your supervisor.
• Occasional overtime may be required depending on operational needs. Overtime will be compensated in accordance with applicable wage and hour laws.
• This position requires the ability to lift and carry up to 25 lbs as part of routine job functions.
• Perform other duties as assigned by your Supervisor or the Executive Director.

EMPLOYMENT STATUS: Non-Exempt

SCHEDULE: Full-Time or Part-Time

SALARY: Hourly Wage

SUPERVISED AND EVALUATED BY: Director of Office Operations