Office Assistant

Job Summary

Daily Living Care Ltd is seeking an organised, reliable and motivated Office Assistant to support the day-to-day running of our supported living services.

The ideal candidate must have good administrative and computer skills, alongside knowledge or experience of the health and social care sector. They should understand care planning, risk assessments, service user documentation and the importance of communicating professionally with service users, families and healthcare professionals.

Key Responsibilities

• Provide general office administration, including filing, data entry, record keeping and document preparation.
• Answer telephone calls, respond to enquiries and provide a professional front desk service.
• Assist with preparing, updating and reviewing care plans, support plans and risk assessments under the direction of the Manager.
• Maintain accurate service user records and monitor documentation review dates.
• Communicate professionally with service users, families, care staff, social workers and other healthcare professionals.
• Arrange meetings, appointments, reviews and staff training sessions.
• Assist with compliance audits, CQC documentation, staff training records and other quality assurance activities.
• Use Microsoft Word, Excel, email and electronic care management systems.
• Maintain confidentiality and ensure records are handled securely.
• Provide administrative support to the Manager and undertake other general office duties as required.

Essential Requirements

• Knowledge or experience of the health and social care sector, particularly supported living or adult social care.
• Understanding of care plans, support plans, risk assessments and service user records.
• Good communication skills, including the ability to communicate sensitively and professionally with service users and their families.
• Good computer skills, including Microsoft Word, Excel and email.
• Excellent organisational skills, attention to detail and ability to meet deadlines.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently and as part of a team.

Desirable

• Previous experience in an administrative role within a care setting.
• Knowledge of CQC regulations and social care compliance requirements.
• Experience using electronic care planning systems and assisting with audits.

Reporting to: Registered Manager / Manager

How to Apply: Please submit your CV outlining your relevant administrative skills and health and social care experience.

Daily Living Care Ltd is committed to providing safe, high-quality and person-centred support to the people we serve.

Pay: From £12.71 per hour

Work Location: In person