Office Assistant

Citadel Theatre in Lake Forest is seeking a friendly, organized, and sales-minded Office Assistant to join our dynamic team. This role is perfect for someone who enjoys connecting with people, supporting the arts, and helping create memorable experiences for theatre audiences.

The ideal candidate will be customer-focused, proactive, and eager to support both patrons and staff while contributing to the success of a vibrant professional theatre.

About Citadel Theatre:

Citadel Theatre Company is a professional theatre located in beautiful Lake Forest, Illinois—just one hour north of Chicago. Citadel presents an exciting range of productions each season, including dramas, comedies, innovative new works, contemporary plays, and beloved classics.

Citadel strives to be both a creative home for visionary artists—directors, playwrights, actors, and designers—and a welcoming place for audiences seeking the emotional power, intellectual depth, and shared experience that only live theatre can provide.

Beyond the stage, Citadel plays an important role in the community through year-round education programs and its Citadel Cares initiative. Our educational programs help students build confidence, communication skills, and creativity through theatre training and scholarships. Through Citadel Cares, we provide complimentary tickets to USO members and under-resourced families, ensuring that professional live theatre is accessible to everyone in Lake County.

Position Responsibilities:

As Office Assistant, you will play an important role in connecting audiences with Citadel Theatre. Responsibilities include:

• Supporting group and single ticket sales by phone and email while collaborating with the marketing team on messaging and promotions
• Assisting with daily box office and office operations, including processing ticket orders by phone and online
• Helping coordinate special mailings and marketing projects, including postcard campaigns
• Assisting staff with special projects and event preparation
• Collaborating with the entire Citadel team and gaining hands-on experience in all aspects of theatre operations.

Qualifications:

• Strong customer service and communication skills
• Organized, detail-oriented, and able to manage multiple tasks
• Comfortable with sales outreach and phone communication
• Basic computer proficiency; willingness to learn ticketing systems
• Interest in theatre or arts administration is a plus

Position Details:

• Part-time: 20–30 hours per week
• Compensation: Based on experience

This is a great opportunity for anyone interested in arts administration, theatre management, or nonprofit work to gain valuable experience while helping bring exceptional theatre to Lake County.

Citadel Theatre Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person