Office Assistant II

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $19.76 - $20.80 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

Human Resources - Corporate

Serving those who serve others. The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.

JOB SUMMARY AND PURPOSE

The Office Assistant provides general basic office support, and acts as the office receptionist and telephone screener when required. Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.

DUTIES AND RESPONSIBILITIES

• Perform general office duties such as identifying and organizing documents for electronic archiving, photocopying, validating referrals, and email communications.
• Answer phones and take messages.
• Destruction of documents by shredding.
• Compute, record, and/or proofread data and other information, as directed.
• Compile worker and client information and prepare forms and maintain records as needed.
• Limited data entry from compiled information/records.
• Maintains informational and/or operational documents.
• Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.
• Assist compliance audit activities, including document gathering and delivery
• Other duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment
• General filing, administrative assistance to staff, typing,
• Prepare client and worker records
• Restock supplies
• Data entry
• Receptionist for office
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• High School or GED and some general office/admin coursework

EXPERIENCE:

• 18 Months of office and clerical experience

PREFERRED QUALIFICATIONS:

• Bilingual in English and Spanish (written and verbal).

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.