OFFICE ASSISTANT III

Description An employee in this class prepares, processes and maintains complete and accurate client records, and performs related clerical and customer service duties as required. Work is performed under general supervision and is evaluated on the basis of attainment of specific performance objectives, personal observation, periodic conferences and analysis of work completed.

DUTIES

Illustrative Examples of Work

• Answers the telephone; provides accurate information and assistance and/or forwards calls to appropriate personnel; takes messages as necessary.
• Files, retrieves and maintains client records; includes all necessary forms.
• Enters and updates client information on computer record-keeping system.
• Updates and closes out various forms pertaining to children’s services and social workers’ day sheets.
• Types, proofreads and maintains records and reports prepared by department staff.
• Prepares payment / reimbursement requests to appropriate department / agency; receives, receipts and posts various monies.
• Schedules and coordinates appointments for staff / clients as requested.
• Performs a variety of other clerical duties in support of division activities, which include typing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, maintaining lists and logs, etc.
• Operates a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, paper shredder, etc.; uses clerical and computer supplies.
• Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, other County personnel, other government agencies, and the general public.
• Attends meetings, training, workshops, etc., as required to enhance job knowledge and skills.
• Provides clerical assistance to other divisions as requested.
• Performs related duties as required.

Knowledge, Skills And Abilities Knowledge, Skills and Abilities

• Knowledge of the methods, policies and procedures of the Department and County pertaining to specific duties of the Office Assistant III.
• Ability to comprehend, interpret and apply regulations, procedures and related information.
• Skilled at good organizational, customer service, bookkeeping and clerical functions.
• Knowledge of modern office practices and equipment.
• Knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics.
• Ability to read and interpret various materials pertaining to the responsibilities of the job.
• Ability to use computers for data and word processing and records management.
• Ability to type accurately at a rate sufficient for the successful performance of assigned duties.
• Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities.
• Skilled in applying responsible attention to detail as necessary in preparing records and reports.
• Ability to read legal / administrative documents pertaining to the responsibilities of the job.
• Ability to use independent judgment in performing routine tasks.
• Ability to plan, organize and prioritize daily assignments and work activities.
• Ability to offer assistance to fellow employees as necessary.
• Ability to learn and utilize new skills and information to improve job performance and efficiency.
• Ability to perform duties in a courteous manner and with the utmost integrity in the best interest of the public.
• Ability Is capable of working under stressful conditions as required.
• Ability to react calmly and quickly in emergency situations.

Education And Experience Requirements Minimum Education and Experience Requires a high school diploma or GED supplemented by one to two years of related experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Physical Requirements Must be able to physically perform the basic life operational functions of reaching, standing, walking, fingering, grasping, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must possess the visual acuity to compile data and statistics, operate a computer, proof read materials, and do extensive reading.

Working Conditions Work in this class is performed primarily in an environmentally controlled office setting and employee is not substantially exposed to adverse environmental conditions.

Special Requirements

Valid North Carolina driver license

Disclaimer This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification.

BLADEN COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER Bladen County prides itself on having a competitive, productive workforce. For our full time employees Bladen County offers a wide range of benefits, including healthcare, supplemental plans and retirement programs and (12) twelve paid holidays.

Health We offer the NC State Health Plan. The provider is Aetna Medical Insurance. Employee has the option to elect to purchase or PlusPlan (70/30 ) or the ProPlan (80/20 ).

Voluntary Plans Employees may choose from a variety of plans arranged through UNUM, Guardian, Mutual of Omaha and Aflac. These include Critical Illness and Hospital Indemnity plans, Dental, and Vision plans. In addition we offer Short-term disability and FSA (Flex Spending Account).

Life Insurance The County provides $10,000 Basic Life insurance for employees. An employee may choose to purchase additional voluntary term life insurance.

Retirement We participate on the N.C. Local Government Employees' Retirement System. Employees are required to contribute 6% of gross wages toward their account.

401(k) and 457 are supplemental retirement plans administered by Empower.

Vacation Leave Employees accrue annual leave monthly and may use accrued leave upon approval after the probationary period is completed. Years of service transferred from eligible NC Governmental Agencies (written documentation required) and the employee’s work schedule are used to determine the rate of earning.

Petty Leave Employees earn fourteen (14) hours per calendar year. May use in increments of 15 minutes. Leave is pro-rated based as of date of hire in the first calendar year of employment. Petty leave must be used within the calendar year.

Longevity Pay The County offers longevity pay to employees with 5 years of continuous service.

01

Please describe your experience working with confidential information?

02

This position requires the ability to work during natural disaster events like hurricanes or snow storms? Are you willing to accept these working conditions?

• Yes
• No

03

Do you have a Valid North Carolina Driver's License?

• Yes
• No

04

Do you have experience working with multiple supervisors? If so, how do you manage tasks assigned by each?

05

How do you handle meeting deadlines?

06

What experience do you have with data entry?

07

This position requires constant communication with supervisors and staff. How would you describe your communication style?

• Required Question