Office Assistant / Order Management Coordinator

Procraft Detroit LLC is seeking a professional, organized, and customer-focused Office Assistant / Order Management Coordinator to support daily operations in our kitchen cabinet business. This role is responsible for managing customer orders, preparing production documentation, supporting communication between office and assembly teams, and ensuring efficient day-to-day office operations.

The ideal candidate is detail-oriented, proactive, and able to thrive in a fast-paced environment while maintaining a high level of accuracy and customer service.

Key Responsibilities

Manage and process customer orders accurately and efficiently

Prepare, print, and distribute order documentation for the assembly and production teams

Coordinate workflow and communicate order updates between office and manufacturing departments

Welcome and assist customers in a professional manner

Answer incoming calls and respond to customer inquiries and emails

Maintain accurate records, filing systems, and order documentation

Perform data entry and support administrative and operational tasks

Assist with scheduling, inventory-related office coordination, and internal communications

Monitor order status and ensure timely follow-up when needed

Support general office administration and daily business operations

Qualifications

High school diploma or equivalent required

Previous experience in office administration, customer service, sales support, or administrative roles preferred

Strong computer skills; proficiency in Microsoft Office (Outlook, Word, Excel) is an asset

Excellent organizational skills with strong attention to detail

Effective verbal and written communication skills

Ability to manage multiple priorities and meet deadlines

Professional demeanor with a customer-service mindset

Ability to work independently and collaboratively within a team environment

Preferred Qualifications

Experience in cabinetry, manufacturing, construction, home improvement, or a related industry is considered an asset

What We Offer

Competitive compensation based on experience

Supportive and team-oriented work environment

Opportunity for growth and professional development

Pay: $17.00 - $19.00 per hour

Work Location: In person