Office Assistant-Therapy Services

Job Title: Rehab Office Assistant Department: Therapy Services

Reports to: Therapy Services Director Revision Date: 4/16/2024

Grade Level: 13 Status: Hourly

Job Summary:

The office assistant provides supportive services for the physical therapy clinics. These services include, but are not limited to, scheduling of patients, registration, obtaining authorizations for services, charge entry reconciliation, faxing/scanning documentation for storage and communication, reporting of volumes and quality measures, and general support of the providers of care.

Duties/Responsibilities:

• Provide clerical assistance to Therapist; uses computer programs per policy as assigned.
• Accurately enters employee time in payroll program
• Prepare reports and statistics as assigned and accurately enters statistics into tracking database.
• Maintain policy and procedure books for Outpatient Clinic
• Completes special assigned projects and reports in a timely and accurate manner.
• Perform transcription and other typing as assigned, neatly and accurately, and timely.
• Prepare routine correspondence as assigned and process incoming and outgoing mail.
• Maintain an organized work area and file charts in a systematic order. Perform light cleaning, stocking, disinfection of patient areas.
• Routinely uses policy and procedure manuals and other reference materials as necessary to ensure the proper course of action.
• Read all posted minutes, policies and procedures, memos, etc.
• Demonstrate initiative in assisting others to complete necessary duties of the facility.
• Handle telephone information with courtesy, accuracy and respect for confidentiality.
• Communicate appropriately with clients, visitors and staff; promptly respond to requests for assistance.
• Assist in ordering needed office and treatment supply items at par levels.
• Perform other duties as assigned.

Required Skills/Abilities (Unit Specific):

• Knowledge of medical terminology preferred.
• Demonstrated organizational and interpersonal skills.
• Demonstrated ability to use computers and standard computer software.
• Ability to communicate effectively, both orally and in writing.
• Professionalism and business acumen appropriate for working with other medical offices, patients, and employees.
• Ability to cost effectively manage resources and supplies.

Education and Experience:

• High School Diploma or equivalent required.
• Secretarial experience within a healthcare setting or medical assistant education preferred.

Working Conditions:

• Prolonged periods of sitting and working on a computer, answering phone.
• Team approach to daily work and problem solving.
• Requires on the job orientation.
• Ability to lift, push or pull up to 15 lbs. using proper body mechanics.
• Actively participates in in-service programs, in Quality Assurance programs and CQI, and completes yearly unit-specific competencies.
• Participates in hospital emergency drills, assumes designated role in fire safety procedures while on duty.
• Complies with DOH requirements for annual health assessments and required immunizations.
• Must be present and ready for work in designated area at assigned time.

Pay Range: $16.32-$19.58/hr

Employee salary is based on commensurate experience and other qualifications.

The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system that was established in 1881, Oswego Health is proud to continue to be one of Oswego County’s largest employers. More than 1,200 employees spread throughout its 17 locations, work for the Oswego Health system, which includes the 164-bed community hospital with a brand new Medical Surgical Unit, a 32-bed state-of-the-art psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services; and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, Oswego Health includes the Oswego Health captive professional corporation, Physician Care P.C., providing physician services in orthopedics, cardiology, ENT, gastroenterology, breast care, audiology, general surgery, bariatrics, and primary care.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.