Office Assistant/Billing

Full-Time Hours | 30–40 Hours per Week

About the Position

Family-owned appliance service business looking for a dependable, organized person to help keep our busy office running smoothly.

We offer a professional but casual work environment—not a corporate setting. We’re looking for someone who is comfortable handling phones, scheduling, billing, and computer systems, takes initiative, and follows through without constant supervision

Responsibilities

• Answer customer calls and provide job status updates.
• Schedule service calls and part installations.
• Process service billing and assist with DTE billing.
• Use and update our software systems: ServiceBench, DispatchMe, and Rossware ServiceDesk.
• Enter job information, update records, and follow up on outstanding items.
• Coordinate with technicians, customers, vendors, and office staff.
• Assist with parts-related tasks and daily office operations.
• Keep records accurate and ensure tasks are completed on time.

Qualifications

• Previous office or administrative experience preferred.
• Service industry experience preferred.
• Strong phone, customer service, and communication skills.
• Comfortable with computers, software systems, and Microsoft Excel.
• Organized, detail-oriented, and able to multitask.
• Dependable, punctual, and able to work independently.
• Willingness to learn our procedures and take responsibility for assigned tasks.

Experience with service scheduling, billing, or service management software is a plus. Training is available for the right candidate.

Schedule & Pay

• 30–40 hours per week.
• Schedule to be discussed during the interview.
• Pay based on experience and qualifications.

To Apply

Please submit your resume and a brief description of your relevant office, scheduling, billing, or customer service experience.

We’re looking for a reliable team member who wants to be part of a small, established business and contribute to keeping our office organized and running efficiently.

Pay: $17.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person