Office Assistant/Customer Service Representative

Job Overview

If you are looking for a place where your work makes a tangible difference in the lives of your neighbors, you have found it. At Anne Rothstein & Associates with American Family Insurance in Maple Plain, we view our business as more than just policies—we are here to support our community during life's most important moments. We are currently looking for an Office Assistant and Customer Service Representative who genuinely enjoys connecting with people. In this role, you will be the friendly face and voice that our clients count on when they have questions or need a hand with their insurance. You won't just be filing paperwork; you will be helping families protect what matters most to them. We believe in creating a welcoming, steady environment where everyone feels valued and encouraged to grow. If you are detail-oriented, have a heart for service, and want to join a supportive, local team, we would love to meet you and talk about how you can help us continue providing excellent service to our community.

Salary Range: $25.00 - $29.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Dental Insurance
Vision Insurance
Life Insurance
Tuition Reimbursement

Requirements

Minnesota Property and Casualty Insurance License

Valid Drivers License

Professional experience in a customer-facing role.

Solid understanding of basic office technology and software.

Strong organizational skills and attention to detail.

A warm, patient demeanor when helping people navigate their insurance questions.

Responsibilities

Welcome visitors to the office and manage incoming phone calls with a helpful and cheerful attitude.

Assist with the processing of insurance applications and policy updates.

Handle billing inquiries and explain coverage details to existing clients.

Maintain organized digital and paper records to ensure smooth office operations.

Support the agent with daily administrative tasks and correspondence.

Follow up with policyholders to ensure their needs are being met and their questions are answered.

About Us

Dynamic, accomplished, results-driven servant leaders with extensive experience and expertise in sales strategies, team building and business expansion. We possess a proven track record in effective business planning, processes, profitable business expansion, and the ability to pivot quickly in the ever-changing market. We approach challenges and adversity with solutions, ethics, integrity and accountability. We exercise exceptional communication skills and have the unwavering ability to build strong, long-term relationships.