Office Assistant/Receptionist

High Country Furniture and Design Downtown Hendersonville, NC is growing and we are seeking a highly organized and tech-savvy Front Desk Receptionist to join our fast-paced team. The ideal candidate will excel at multitasking, have excellent computer skills, and be capable of handling multiple priorities with accuracy. This role supports operations related to special orders, order tracking, and coordination between customers, the delivery team, and in-house customer service.

Key Responsibilities

Input sales orders into the computer system accurately and in a timely manner.

Handle cash settlement and ensuring entered sales balance with collected amounts.

Follow up on orders to ensure status is up-to-date and communicate any issues or delays.

Schedule deliveries with the Delivery Manager and coordinate with customer.

Provide exceptional customer service, addressing inquiries and resolving issues promptly.

Assist with general office tasks as needed to support daily operations.

Maintain organized records for all orders, deliveries, and communications.

Qualifications -

Profit System a BONUS

Excellent computer skills (MS Office Suite; aptitude with ERP/CRM or furniture industry software).

Excel

Strong multitasking ability with keen attention to detail.

Effective communicator, both written and verbal.

Reliable, punctual, and able to work in a customer facing role.

Prior experience in furniture retail or a similar office/operations role is a plus.

Pay: $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Paid time off

Application Question(s):

• Have you been convicted of a felony or misdemeanor in the last seven years? A conviction does not automatically disqualify you. We consider the nature of the offense, time elapsed, and its relationship to the job.
• A customer's special order sofa was promised for Friday. You learn Wednesday it won't arrive for three more weeks. Write the message you'd send that customer.
• Your drawer is $40 short at end of day. Walk me through exactly what you do, step by step.

Ability to Commute:

• Hendersonville, NC 28792 (Required)

Work Location: In person