Office Assistant/Receptionist

Overview:

We’re seeking a reliable, organized Office Assistant to support clinic operations, scheduling, referrals, documentation tracking, and client communications and marketing event scheduling. This role supports the smooth day‑to‑day functioning of the clinic and works closely with leadership to ensure families and therapists have an excellent experience.

Key Responsibilities:

• Prepare clinic daily (rooms, supplies, equipment)

• Manage appointment scheduling and updates

• Follow up on new referrals/attend marketing events and update tracking systems

• Enter notes, authorizations, and documentation into SimplePractice

• Answer phones, emails, voicemails, and parent inquiries

• Send portal invites and walk families through setup

• Monitor cancellation/re‑schedule patterns and communicate needs

• Support KPI tracking and daily dashboards

• Assist with billing follow‑ups and insurance deductible/copay information

Desired Skills:

• Strong organization and follow‑through

• Effective communicator with families and providers

• Comfortable with scheduling software (e.g., SimplePractice)

• Basic understanding of clinic operations and documentation flow

• Positive, proactive, detail‑oriented

Job Type: Contract

Pay: $19.00 - $23.00 per hour

Expected hours: 15.0 – 30.0 per week

Benefits:

• Flexible schedule
• Parental leave

Experience:

• Insurance and Claims : 1 year (Required)
• Medical office management: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person