Office Assistant/Receptionist

About the role

S&A Smash Repairs is seeking a dedicated Office Assistant/Receptionist to join our team in Osborne Park, Western Australia. This is a full-time position that serves as the first point of contact for our customers and plays a vital role in ensuring the smooth operation of our office. You will be responsible for managing reception duties, providing administrative support, and maintaining the professional standards that reflect our commitment to excellent customer service. This position is essential to our operations, as you will be coordinating between customers, staff, and management whilst handling a variety of administrative tasks that keep our business running efficiently.

Key responsibilities

• Greeting and welcoming customers at reception, answering enquiries and directing them appropriately

• Managing phone calls, taking messages and ensuring calls are directed to the correct staff member

• Scheduling appointments and managing the booking system for repairs and inspections

• Processing customer paperwork, including intake forms and repair documentation

• Maintaining accurate records and filing systems for customer information and job details

• Providing general administrative support to the management and office team

• Supporting the coordination of customer communications regarding repair status and completion

What we're looking for

• Proven experience in a reception, administrative assistant, or similar customer-facing office role

• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively

• A friendly, welcoming demeanour and a genuine commitment to providing excellent customer service

• Ability to work independently whilst also being a collaborative team member

• Experience in the automotive or repair industry is advantageous but not essential

• Training provided

What we offer

At S&A Smash Repairs, we value our team members and offer a supportive working environment where your contributions are recognised and appreciated. We provide a competitive salary package and a workplace culture that encourages professional development and teamwork. You will be part of a growing business where your role makes a genuine difference to customer satisfaction and operational success. We are committed to creating a positive workplace where you can develop your skills and progress your career with us.

About us

S&A Smash Repairs is a trusted provider of smash repair and vehicle restoration services in Western Australia. With a reputation for quality workmanship and exceptional customer service, we specialise in restoring vehicles to their original condition following accidents or damage. Our team is dedicated to providing professional, reliable service to our customers whilst maintaining the highest standards of safety and quality.

Apply now

If you are an organised individual with strong administrative and reception skills, we would like to hear from you. Please submit your application including a cover letter and CV to S&A Smash Repairs. We look forward to welcoming a new team member who is ready to make a positive impact on our business.