Office Assistant/Receptionist

Job Overview

We are seeking a highly organized, professional, and client-centered Office Assistant to support our growing practice with offices in Shelton & Fairfield, CT.

This role serves as the first point of contact for clients and plays an essential part in maintaining smooth daily operations. The ideal candidate is warm, detail-oriented, proactive, and interested in being part of a busy team within a behavioral health setting.

Key Responsibilities

• Serve as the first point of contact by answering phones, responding to emails, and providing general practice information to potential and existing clients
• Support new client intake process by gathering required information, matching clients with appropriate clinicians, scheduling appointments for 50 clinicans, and issuing required patient documentation
• Manage client scheduling, appointment coordination, cancellations, and waitlists for multiple therapists and medication providers
• Verify insurance benefits, eligibility, and authorizations as needed; communicate coverage details to clients as needed
• Support billing processes including processing copays and payments
• Assist the team with claim follow-up and insurance issues
• Maintain accurate and organized electronic health records, forms, and required documentation
• Ensure compliance with HIPAA and practice policies in all client communications and record handling
• Communicate with clinicians regarding their clients and any changes to schedules
• Provide administrative support to practice leadership, including reports, scheduling, and special projects
• Assist with client transitions, referrals, and communication during provider changes or leaves

Qualifications

• Prior office administrative, front desk, or support experience in a medical, mental health, or healthcare setting preferred
• Interest in learning medical insurance processes
• Strong communication skills, organizational skills and attention to detail
• Ability to handle confidential information professionally
• Reliable, punctual, professional and comfortable in a fast-paced environment

Skills

• Clear and professional written and verbal communication
• Strong time-management and multitasking ability
• Comfort using Electronic Health Records (EHR) systems
• Basic knowledge of insurance verification and copay processing
• Some experience with Insurance Carriers regarding claims
• Problem-solving mindset with strong customer service skills

What We Offer

• Beautiful Shelton and Fairfield offices
• Supportive and collaborative team environment
• Training in billing and insurance processes
• Administrative leadership support
• A growth-oriented workplace committed to team sustainability and development

Benefits:

• 401(k)
• Health insurance
• Paid time off

Pay: $20.00 - $25.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Have you worked in busy high volume medical office setting?
• Do you have experience working with Health Insurance Carriers?

Experience:

• Medical office: 2 years (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Shelton, CT 06484 (Required)

Work Location: In person