Office Assistant/Receptionist

We're seeking a friendly and organized individual to join our growing acupuncture office team as a Front Desk Receptionist. If you're passionate about providing excellent customer service, apply today!

Responsibilities:

• Greeting patients, checking them in
• Answering phones, scheduling and confirming appointments for patients
• Managing patient files and assisting with insurance verification
• Maintaining the reception and office areas tidy and welcoming
• Supporting practitioners with administrative tasks
• Assisting in setting up and breaking down treatment rooms
• Helping patients with their requests
• Checking patients out and processing payments for services.
• Adhering to HIPAA regulations to maintain patient confidentiality.
• Collecting patient information and updating their records in the clinic's system.
• Being able to handle any complaints and concerns.
• Being knowledgeable about the clinic's services and insurance policies.
• Handling correspondence, such as sending and receiving emails, faxes and mail.
• Maintaining inventory of office supplies and ordering new items as needed.
• Keeping track of patient appointments and follow-ups, and reminding patients of their upcoming appointments.
• Being able to handle any emergency situations that may arise and knowing the appropriate steps to take.
• Participating in quality improvement initiatives to improve the patient experience and the clinic's operations.
• Performing any other duties as assigned by the clinic manager or supervisor.

It is important for a receptionist to have strong communication skills, be organized and able to multitask, and have a friendly, welcoming, and professional demeanor.

Requirements:

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Proficiency in Microsoft Office and Google Suite
• Previous customer service or administrative experience preferred
• Two reference letter of character

We offer a supportive work environment and opportunities for growth. Join us in a dynamic and rewarding role in the healthcare field. To apply, please send your resume and a brief cover letter to Ocean Ki Wellness. We look forward to hearing from you!

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• Employee discount

Work Location: In person