Office Assitant

Our Mission

We’re more than just a collision repair shop—we’re a trusted partner helping customers get back on the road with confidence. Our team takes pride in delivering high-quality repairs, clear communication, and a stress-free experience during what can often be a challenging time for our clients. Every vehicle we restore is a reflection of our craftsmanship, integrity, and care.

The Impact You'll Make

As the first friendly face and voice our customers encounter, you’ll set the tone for their entire experience. You’ll keep our front office running smoothly, ensure customers feel heard and supported, and help our technicians stay organized and on schedule. Your role is the bridge between our customers, insurance partners, and repair team—making sure nothing falls through the cracks.

What You'll Do

• Greet customers warmly in person and over the phone, creating a welcoming and professional first impression.
• Schedule repair appointments, coordinate drop-offs/pick-ups, and manage the shop’s daily calendar.
• Handle incoming calls, emails, and inquiries, directing them to the right team members.
• Prepare and update repair orders, estimates, and insurance documentation.
• Maintain organized files—both digital and paper—for customer records, parts orders, and invoices.
• Communicate with insurance adjusters and vendors to keep repair timelines on track.
• Keep the reception area tidy, stocked, and customer-ready at all times.
• Assist with light bookkeeping tasks such as processing payments and reconciling receipts.

What You'll Bring

• Previous experience in a receptionist, office assistant, or customer service role (auto industry experience a plus, but not required).
• Strong organizational skills—you can juggle multiple priorities without losing track of details.
• Excellent communication skills, both in person and over the phone.
• Comfort with basic office software (Microsoft Office, Google Workspace) and willingness to learn shop management systems.
• A calm, professional demeanor—even when the shop is busy and the phones are ringing off the hook.
• A team-player mindset and a genuine desire to help people.

Why You'll Love It Here

• A fast-paced, supportive environment where no two days are the same.
• Competitive pay and benefits (salary to be discussed at time of interview).
• Paid time off and company holidays.
• Employee discounts on repair services.
• A close-knit team that values hard work, humor, and helping each other succeed.

We are an equal opportunity employer and welcome applicants from all backgrounds.

Join Us

If you’re organized, personable, and thrive in a busy environment, we’d love to meet you. Send us your resume and a short note about why you’d be a great fit for our front office. Bonus points if you share a story about a time you turned a stressful customer situation into a positive one.

Please email us with your cover letter and resume at [email protected].

Pay: $24.14 - $29.28 per hour

Expected hours: 40.0 per week

Work Location: In person