Office Associate

Job Title: Office Associate, Fresno CA.
Reports to: Office Lead/Terminal Manager

Position Summary: This position is a key part of the operation and is the bridge between work performed by the delivery teams and reporting to internal and external customers. This position is responsible for entering information into system that have been given verbally or in written form by delivery teams into various computer programs. This information must be accurate and recorded in a timely manner. This position also helps out with other office duties including collating paperwork, returning product back to vendors, and coordinating deliveries with contract customers.

Summary of Key Responsibilities

• Answer multi line phone system in a professional manner
• Required to take information that the delivery teams verbalize or write on the Bill Of Lading’s (BOL’s) and input the notes into multiple software programs. It is critical that the information is correct and processed in a timely manner.
• Assigned to call all customers the day before to confirm that the contractors are ready for delivery.
• Print, distribute, and file various reports pertaining to returned product and transfer of inventory back to the manufacturer.
• Process the paper work associated with cancelled and will calls orders at the end of each day.
• Report weekly status of orders and returns.
• Other tasks as assigned by Manager/Supervisor.

Summary of Experience and Education

• High School Diploma or General Education Degree (GED)
• One year or more related experience and/or training or equivalent combination of education and experience.
• One year or more of customer service experience in a logistics setting

Knowledge, Skills and Abilities

• Ability to read and interpret documents such as BOL’s, emails, and process documents.
• Ability to multi-task and work with deadlines.
• Proficient in general office functions such as typing (50 WPM), copying, faxing and 10 key.
• Ability to add, subtract, multiply and divide in all units of measure
• Ability to communicate fluently in English verbally and in written in form.
• Proficient in Excel and Word, and web based data entry.

Physical Demands

• Will be required to sit, stand, walk, stoop, and kneel.
• Must be able to lift up to twenty five (25) pounds and push or pull up to twenty five (25) pounds