Office Associate

Grand Home Furnishings is hiring a Store Office Associate to join our store office team. This is a great opportunity for a customer-focused, detail-oriented individual who takes pride in a job well done. Family-owned since 1911, we've built our reputation on genuine customer relationships and exceptional service across 18 locations in Virginia, West Virginia, and Tennessee. We're looking for a reliable, hardworking individual who wants to be part of that tradition and grow a long-term career with us.

What You'll Do

• Set up customers with pre-approved credit accounts, verify identification, and explain credit and payment terms
• Accurately enter sales orders, exchanges, and returns into the POS system, and schedule pick-ups and deliveries
• Print and review sales orders with customers for accuracy, obtain signatures, and file completed paperwork
• Answer the phone and assist customers who come to the office, directing them to the right personnel as needed
• Accurately count, balance, and secure the cash drawer daily, reporting any overages or shortages to the Office Manager
• Process customer store pickups and match invoiced orders with warehouse delivery tickets
• Enter service orders accurately and help customers determine whether Grand or Platinum coverage applies

What We're Looking For

• High school diploma or equivalent preferred
• Office experience and customer service experience required
• Keyboarding proficiency required
• Experience with POS systems or retail office operations preferred
• Strong organizational skills and accuracy with cash handling required
• Ability to lift, carry, push, and pull up to 50 lbs.

What You'll Earn

The pay range for this position is $16.00 to $17.00 per hour, based on experience and performance. Beyond your paycheck, we offer a full benefits package designed to support you:

• Health, Dental, Vision, Life, and Long-Term Disability insurance
• 401(k) Retirement Savings Plan
• Paid vacation that accrues from your first month on the job, building to 2 weeks in your first year and growing to 3-4 weeks annually with tenure
• Paid sick time, available starting at 7 months and growing to 80 hours each year
• Paid holidays
• In-store employee discount after 6 months