Office-Based Account Manager

Office-Based Account Manager

Dublin 24 | Building Services Industry | Facility Management Clients

Our client is a well-established and growing Building Services company based in Dublin 24, providing a range of technical and maintenance solutions to commercial, industrial, and public-sector customers throughout Ireland. Due to continued growth, they are now seeking an experienced Office-Based Account Manager to manage and develop relationships with existing Facility Management clients.

This is an excellent opportunity for someone who enjoys building long-term customer relationships, driving revenue growth, and working closely with operational teams in a fast-paced environment.

The Role

As an Account Manager, you will be responsible for managing a portfolio of Facility Management and commercial clients, ensuring exceptional service delivery while identifying opportunities to expand business within existing accounts.

Working from the company's Dublin 24 office, you will become a trusted advisor to your customers and play a key role in retaining and growing client revenues.

Key Responsibilities

• Manage and develop relationships with existing Facility Management customers.
• Act as the primary point of contact for all account-related queries.
• Identify opportunities to cross-sell and upsell building services and maintenance solutions.
• Prepare quotations, proposals, and service agreements.
• Work closely with internal operations and technical teams to ensure excellent customer service.
• Monitor contract performance and customer satisfaction levels.
• Conduct regular account reviews and client meetings via phone, Teams, and occasional site visits.
• Achieve revenue growth and retention targets.
• Maintain accurate records through the company CRM system.