Office Clerk

Dynamic RV Transport

Dynamic RV Transport is seeking a dependable, organized, and motivated General Office Clerk to join our growing team. This position plays an important role in supporting our drivers, responding to high volumes of incoming calls and emails, maintaining accurate information, and helping ensure our daily operations run smoothly.

The ideal candidate is an excellent communicator who thrives in a fast-paced, high-volume call center environment. This individual must be comfortable managing multiple priorities, assisting drivers with questions and concerns while they are on the road, meeting key performance indicators (KPIs), and providing professional, timely service to drivers, customers, dealerships, and internal team members.

Responsibilities

• Handle a high volume of incoming and outgoing phone calls while maintaining a professional and helpful attitude.
• Respond to a high volume of emails and provide timely, accurate information.
• Manage and assign transportation loads based on driver availability, location, qualifications, and operational needs.
• Assist drivers over the road with questions, concerns, documentation, and general transportation-related needs.
• Provide excellent customer service to drivers, dealerships, customers, and other business partners.
• Monitor and meet established key performance indicators (KPIs), including call volume, response times, productivity, accuracy, and service quality.
• Enter, update, and maintain accurate information in company systems and databases.
• Review and process paperwork and other required documentation for completeness and accuracy.
• Communicate important updates, changes, and concerns to the appropriate team members.
• Research and resolve routine questions and issues while knowing when to escalate more complex situations.
• Manage multiple tasks and priorities while maintaining attention to detail and accuracy.
• Follow established procedures, company policies, and customer service standards.
• Collaborate with other team members to support daily office operations and maintain efficient workflows.
• Maintain a positive, professional, and solution-oriented approach in a fast-paced environment.
• Perform additional administrative and office support duties as needed.

Qualifications

• Previous experience in customer service, a call center, an office environment, or an administrative support role preferred.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of phone calls and emails throughout the workday.
• Ability to meet productivity goals and performance expectations in a KPI-driven environment.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced setting.
• Strong problem-solving skills and the ability to remain professional when handling challenging situations.
• Comfortable using computers, email, Microsoft Office, and other business software.
• Ability to learn company systems, procedures, and processes quickly.
• Dependable, self-motivated, and able to work effectively both independently and as part of a team.
• Transportation, trucking, logistics, or RV industry experience is a plus but not required.

What We're Looking For

We are looking for someone who understands the importance of communication, accountability, and providing dependable support. This position requires someone who can manage a steady flow of phone calls and emails, assist drivers with real-time questions while they are on the road, maintain accurate records, and consistently work toward established performance goals.

The right candidate will be organized, adaptable, professional, and comfortable working in a high-volume environment where priorities can change throughout the day. Strong customer service skills, a positive attitude, and the ability to stay focused under pressure are essential to success in this role.

About Dynamic RV Transport

Dynamic RV Transport is an employee-owned RV transportation company focused on providing safe, reliable, and efficient transportation throughout North America.

As an employee-owned company through our Employee Stock Ownership Plan (ESOP), our employees have a stake in the company's success. We believe the people who help build Dynamic every day should have the opportunity to share in the long-term value they create.

Our goal is to create a transportation company that drivers, employees, customers, and partners are proud to work with.

Join Dynamic RV Transport and become part of a team that values communication, teamwork, accountability, and shared success.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person