Office Concierge

Summary
Office Concierge must understand that to be effective and efficient, they must to understand its staff’s
needs in such a way that they (the staff) are receiving the expected level of service and remain satisfied
with the level of service provided by the Office Concierge.
This position will need to have a relationship-based attitude and be willing to always look for the solution!
Our staff are our most valued customers and we are committed to their success. Our visitors are just as
important and we want them to feel welcome at all times. This position will also be responsible for the
appearance of the front lobby area and surrounding conference rooms. They will ensure the office is neat
and prepared for business.
The office concierge will assist in the management of the office by providing support to HR and the rest of
the leadership team.

Essential Duties & Responsibilities

1. Minimum one (1) year experience in an office environment
2. Answer phones and e-mails properly with warmth and friendliness
3. Greet everyone with a smile—be positive and cheerful
4. Provide administrative support to the HR and Leadership team
5. Calendar management for the office
6. Ability to work under immediate supervision as well as to follow instructions and pre-established
   guidelines
7. Operational knowledge of general office and records management practices and procedures
8. Proficient in the use of Microsoft Windows and Office programs
9. Detail-oriented and organized with solid multitasking skills
10. Excellent verbal and written communications skills
11. Exceptional customer service, office etiquette and telephone skills
12. Ability to use discretion in the handling of sensitive or confidential information
13. Other duties as assigned.

Qualifications, Education & Experience

• Excellent verbal and written communication skills;
• Proficient computer skills; or,
• An equivalent combination of education and experience
• Positive attitude
• Great verbal and communication skills
• Neat, clean, professional appearance
• High school graduate
• Phone skills and experience
• People skills and experience
• Computer skills