Office Coordinator

Louisiana Laserderm is seeking an exceptional Office/Patient Coordinator to be the welcoming, organized presence at the center of our practice.

This is not simply a receptionist position. We are looking for someone who is polished, dependable, highly organized, comfortable managing multiple priorities, and genuinely enjoys working with people. Our Office Coordinator plays an important role in the patient experience—from the first phone call or online inquiry through scheduling, arrival, checkout, and follow-up.

The right person is someone who naturally notices what needs to be done, communicates confidently and professionally, and takes ownership rather than waiting to be told every next step.

What You'll Do

• Serve as the primary front-desk contact for patients, including answering phones, greeting patients, scheduling appointments, and completing checkout
• Manage the daily appointment schedule and help ensure appointments are scheduled accurately and efficiently
• Respond promptly and professionally to phone calls, emails, web inquiries, voicemails, and patient messages
• Follow up with prospective patients and incoming leads
• Complete appointment confirmations and assist with schedule management to minimize gaps and missed appointments
• Clearly communicate services, scheduling information, office policies, and general patient questions
• Coordinate closely with providers and the clinical team to keep the day running smoothly
• Maintain accurate patient information and protect patient confidentiality
• Maintain a polished, organized, and welcoming reception and front-office environment
• Communicate professionally with patients, staff, providers, vendors, and referral sources
• Identify problems early, communicate them appropriately, and help find solutions
• Follow established practice policies, procedures, and protocols
• Participate in staff meetings and ongoing training
• Assist with additional administrative and practice-support responsibilities as needed

Who We're Looking For

You may be a great fit if you are:

• Warm and personable while remaining polished and professional
• Exceptionally dependable and understand how important attendance and punctuality are in a small practice
• Organized and detail-oriented, even when several things are happening at once
• A strong communicator in person, over the phone, through text, and by email
• Comfortable learning software and new systems
• Able to prioritize without becoming overwhelmed in a busy environment
• Proactive—you look for what needs to be done instead of waiting to be asked
• Comfortable having conversations about pricing, scheduling, policies, and treatment options
• Team-oriented and willing to help wherever needed
• Discreet and able to maintain strict patient confidentiality
• Interested in aesthetics, skincare, and providing an exceptional patient experience

Experience

Preferred:

• 2+ years of front-office, administrative, or patient/customer-facing experience
• Experience in medical aesthetics, dermatology, plastic surgery, a physician's office, dental practice, or another professional service environment
• Previous experience with scheduling, phones, patient/customer communication, or practice-management software

Medical aesthetics experience is a plus, but the right personality, work ethic, professionalism, and ability to learn are equally important to us.

Pay: $18.00 - $25.00 per hour

Expected hours: 37.0 – 40.0 per week

Benefits:

• Paid time off

Experience:

• Medical receptionist: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person