Office Coordinator

Overview We are looking for an Office Coordinator in Stockton, CA. The Office Coordinator is expected to perform a variety of clerical and administrative duties.The Office Coordinator is expected to answer phones, complete administrative duties (which may include assistance with accounts payable and accounts receivable) and support other staff members with clerical tasks in order to provide the highest quality service to clients.

Responsibilities

• Reflect the core values of Diablo Home Care Inc. (d.b.a.an independently owned and operated Home Instead franchise)
• Handle office responsibilities to allow a consistent full time networking effort,which is critical in building the business
• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Field new client inquiries over the phone in a knowledgeable manner and schedule care consultations
• Assist with hiring process for new CarePros, duties may include fielding employment inquiries from prospective CarePros and moving applicants through the process.
• Assist with billing processing, including client invoices and CarePro payroll
• Enter and maintain accurate client and CarePro records in the operating system
• Communicate client and CarePro concerns or problems with owner or other staff members as appropriate
• Determine each visitor’s purpose ina pleasant manner and promptly notify the appropriate staff member of their arrival
• Assist with stuffing and mailing client invoices and Care Pro payroll
• Organize and distribute the daily mail according to prior instructions
• Ensure Home Instead standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, colleagues and CarePros

Qualifications

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must present a professional appearance and demeanor
• Must be able to operate office equipment
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• Must be able to perform duties in a professional office setting

We offer competitive salary based on experience including PTO, health plan and a retirement plan.