Office Coordinator

Gold Standard Bathrooms is a growing, family-owned bathroom remodeling company seeking an experienced, highly organized, and motivated Assistant Office Manager / Operations Coordinator to join our team.

We operate in a busy, fast-paced environment and are looking for someone who can handle much more than traditional administrative duties.

The ideal candidate is a proactive, detail-oriented individual who can multitask, prioritize responsibilities, solve problems independently, and help oversee daily office operations.

We need someone who takes ownership of their work, anticipates what needs to be done, and can keep multiple moving parts organized without constant supervision.

This position plays an important role in coordinating customers, sales representatives, installation crews, vendors, scheduling, financial paperwork, and general business operations.

Key Responsibilities

Office Operations & Administration

• Assist in managing daily office operations and administrative workflows.
• Handle incoming phone calls, emails, customer inquiries, and office correspondence.
• Maintain organized records, contracts, project files, and company documentation.
• Manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Identify operational issues and proactively implement solutions.
• Assist ownership and management with daily business needs.

Scheduling & Project Coordination

• Coordinate customer consultations, installation schedules, service appointments, and follow-ups.
• Communicate with sales representatives, installers, subcontractors, vendors, and customers.
• Track projects from initial sale through scheduling, installation, and completion.
• Coordinate material orders, deliveries, and project requirements.
• Monitor project timelines and ensure necessary documentation is completed.
• Handle scheduling conflicts, changes, and customer concerns.

Customer Service & Communication

• Provide professional and responsive customer service.
• Follow up with customers regarding appointments, project updates, and outstanding items.
• Address customer concerns and assist in resolving issues.
• Maintain consistent communication between customers, office personnel, and field teams.
• Ensure customer information is accurately entered and updated in company systems.

Accounting & Financial Administration

• Prepare invoices, process payments, and maintain accurate financial records.
• Assist with accounts payable and accounts receivable.
• Track outstanding balances and follow up on payments.
• Assist with basic bookkeeping and financial reporting.
• Process vendor invoices and purchase orders.
• Assist with payroll records, employee timesheets, and subcontractor payments.

Construction & Project Documentation

• Assist with permit applications and inspection scheduling.
• Maintain contracts, change orders, certificates of insurance, licenses, and compliance documentation.
• Coordinate subcontractor paperwork and vendor documentation.
• Maintain project completion paperwork and customer records.
• Ensure project files are accurate, complete, and properly organized.

Qualifications & Requirements

• Previous experience in office administration, office coordination, or assistant office management.
• Experience working in a busy, high-volume office environment is strongly preferred.
• Excellent organizational skills and ability to manage several responsibilities simultaneously.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently, take initiative, and make sound decisions.
• Strong computer skills and experience with office software and CRM systems.
• Comfortable handling scheduling, financial paperwork, customer concerns, and operational responsibilities.
• High level of professionalism, accountability, reliability, and attention to detail.
• Ability to adapt quickly to changing priorities.

Preferred Experience

• Construction, home improvement, remodeling, or service-based business experience.
• QuickBooks experience.
• Payzer experience.
• Experience with scheduling software, CRM platforms, and project management systems.
• Familiarity with permitting, invoicing, accounts payable/receivable, and subcontractor coordination.

What We’re Looking For

We are not looking for someone who simply waits to be assigned tasks.

We want someone who:

• Takes initiative and follows through.
• Can stay organized under pressure.
• Is comfortable juggling multiple responsibilities throughout the day.
• Can confidently communicate with customers, employees, and vendors.
• Recognizes problems and works toward solutions.
• Understands the importance of deadlines, accountability, and attention to detail.
• Can help create structure and efficiency in a growing business.
• Wants to become a valuable, long-term member of our team.

What We Offer

• Competitive compensation based on qualifications and experience.
• Full-time, in-office employment.
• Opportunity for professional growth and advancement.
• A hands-on role with meaningful responsibilities.
• A fast-paced, team-oriented work environment.

How to Apply

Please submit your resume!

We are seeking a dependable, experienced individual who is ready to take on significant responsibility and help keep our office and daily business operations running efficiently.

Applicants with experience in construction, remodeling, home improvement, or other fast-paced service businesses are strongly encouraged to apply.

Pay: $35,000.00 - $45,000.00 per year

Application Question(s):

• How many years of office administration or office coordination experience do you have?
• Have you worked in construction, home improvement, remodeling, or another service-based business?
• Are you comfortable managing multiple schedules, customers, employees, and projects simultaneously?
• Do you have experience with QuickBooks, Payzer, or similar accounting software?
• Have you handled invoicing, payment tracking, accounts receivable, or basic bookkeeping?
• Describe a time you independently resolved an office or scheduling problem.

Work Location: In person