Office Coordinator - Electrical Contractor

TrueBright Electric is a licensed electrical contractor in Orlando doing residential service and commercial work. We’re a small, growing crew: an owner, a few electricians, and one person who runs the office. That’s the seat we’re hiring, and we’re looking for someone who has done this kind of work before.

You’ll be the voice of the company on the phone and the person who makes sure nothing sits. Inbound calls, follow-up on open estimates, membership and satisfaction calls, permits, the inbox, and whatever else keeps the office running. As you learn our customers and crew, you’ll take on scheduling and dispatch for our electricians.

What you’ll do

• Answer inbound calls, texts, and emails; book service calls and estimates in ServiceTitan
• Take on scheduling and dispatch for the electricians as you get to know our customers, our repeat accounts, and our crew
• Call customers back after jobs to check satisfaction, request reviews, and offer our maintenance membership
• Follow up on open estimates by phone and email until they’re won, lost, or dead
• Send and manage customer email campaigns and membership renewals
• Pull permits with city and county building departments; schedule inspections and track them to close
• Keep the shared inbox clean: route, reply, file, and flag what the owner needs to see
• Keep customer and job records current and accurate
• General office administration: vendor paperwork, invoicing support, filing, ordering supplies

What you bring

• 2+ years in a home-services or construction office (electrical, HVAC, plumbing, roofing, solar, or similar) — this is the experience that matters most
• Comfortable making outbound calls and asking for the sale or the review without being pushy
• Organized to a fault. Open items get closed; nothing waits on you.
• Scheduling or dispatch experience is a strong plus
• Clear writing: emails and job notes a technician or customer can act on
• Field service software experience (ServiceTitan preferred; Housecall Pro, Jobber, FieldEdge, or similar is fine — we’ll train ServiceTitan)
• Permitting experience with Florida building departments is a strong plus
• Spanish is a strong plus
• Reliable transportation to our Orlando office

Pay and benefits

• $22–$25 per hour, based on experience
• Discretionary bonus opportunities, discussed at the interview
• QSEHRA health benefit: tax-free reimbursement toward your individual health insurance premium, run through our payroll provider
• Paid time off and paid sick time
• Growth path: as we add electricians, this seat grows into office manager / operations. We’d rather promote you than hire over you.

Schedule and location

• Full-time, Monday–Friday, 8:00 AM–4:30 PM, in our Orlando office
• Occasional paid Saturday phone coverage from home
• Hybrid/remote work is possible down the road once you’ve proven the seat. No set timeline; it’s earned.

How to apply
Apply through Indeed and answer the screening questions. In the short-answer question, tell us about an estimate or sale you followed up on and won that would otherwise have gone cold. Two or three sentences.

TrueBright Electric is an equal opportunity employer.

Pay: $22.00 - $25.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• Paid time off

Application Question(s):

• Any experience with ServiceTitan or other similar trades CRM

Experience:

• home service or construction office: 1 year (Required)

Ability to Commute:

• Orlando, FL 32812 (Preferred)

Work Location: In person