Office Coordinator – Email & Operations Support

Company: Besser Garage Door | A Wheelhouse Company

Location: Paso Robles, CA

Job Type: Full-Time

About Us

Besser Garage Door, a proud member of the Wheelhouse family of companies, provides high-quality garage door installation, service, and repair solutions. As part of a growing organization, we take pride in delivering exceptional customer service, maintaining strong relationships, and creating a collaborative work environment where our employees can grow and succeed.

We are looking for a highly organized, detail-oriented, and proactive Office Coordinator to join our team in Paso Robles, CA.

Position Overview

The Office Coordinator will play an essential role in supporting daily office operations, with a primary focus on email management, inbox coordination, customer communication, and job scheduling.

This individual will be responsible for monitoring incoming emails, identifying customer needs, entering and scheduling jobs in ServiceTitan, and ensuring requests are directed to the appropriate team members.

As the business continues to grow, this position may expand to include additional administrative responsibilities, installation coordination, and general operational support.

Key Responsibilities

Email & Inbox Management (Primary Focus)

• Monitor, organize, and manage incoming emails across designated company inboxes.
• Review customer inquiries, service requests, installation requests, and other incoming communications.
• Respond to customer emails professionally and promptly.
• Route emails, requests, and job information to the appropriate departments or team members.
• Follow up on outstanding emails and requests to ensure timely resolution.
• Maintain an organized inbox and ensure important communications are not overlooked.

Job Entry & Scheduling

• Enter service calls, installation requests, and other job details into ServiceTitan.
• Schedule customer appointments and coordinate job bookings.
• Ensure accurate customer information, job descriptions, and scheduling details are entered into the system.
• Communicate with technicians, installers, and management regarding scheduling needs.
• Assist with tracking job statuses and following up on pending requests.

Customer Communication

• Serve as a point of contact for customers regarding scheduling, service inquiries, and general questions.
• Provide timely updates regarding appointments, service requests, and installation schedules.
• Assist in resolving customer concerns by connecting them with the appropriate team members.
• Maintain a professional and customer-focused approach in all communications.

Administrative & Operations Support

• Provide general administrative support to the office and operations team.
• Assist with installation coordination, scheduling adjustments, and job documentation as needed.
• Maintain accurate records and assist with data entry.
• Support managers and team members with daily administrative tasks.
• Take on additional office and operational responsibilities as business needs evolve.

Qualifications

• Previous experience in office administration, coordination, scheduling, customer service, or a similar role.
• Strong organizational skills with the ability to manage multiple emails, requests, and priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Comfortable working with email platforms, scheduling systems, and office software.
• Ability to work independently while collaborating with multiple departments.
• Experience with ServiceTitan or similar field service management software is a plus.
• Experience in the garage door, construction, HVAC, plumbing, or home services industry is a plus.

What We're Looking For

The ideal candidate is someone who enjoys staying organized, takes initiative, and can confidently manage a busy inbox while keeping daily operations running smoothly. We're looking for someone who is dependable, adaptable, and comfortable taking on new responsibilities as the company grows.

Why Join Besser Garage Door?

As part of the Wheelhouse family of companies, you'll have the opportunity to join a growing organization that values teamwork, customer service, operational excellence, and professional development.

Pay: $22.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person