Office Coordinator – Payroll & Billing

We are building a high-quality private-duty nurse registry in Palm Beach County and are looking for an exceptional person to become a key part of our office team.

This is not a traditional receptionist or data-entry position. We are looking for someone who is smart, exceptionally organized, personable, dependable, and interested in building a long-term career with a company.

The Person We're Looking For

We are much more interested in who you are and how you work than in whether your previous job had the perfect title.

You should be:

Exceptionally detail-oriented.
A small discrepancy in hours or billing should bother you enough that you investigate it.

Warm and personable.
You genuinely enjoy helping people and can make someone feel comfortable on the telephone.

Smart and highly trainable.
The Florida healthcare regulatory environment is complicated. We need someone who enjoys learning complicated systems and eventually knowing them extremely well.

Dependable.
This is an in-office position, Monday through Friday, 9:00 AM–5:00 PM. The team needs to be able to count on you being here.

A team player.
We want someone who makes the people around them better—someone who helps solve problems rather than simply pointing them out.

Looking for a long-term home.
We are looking for someone who would be excited to grow with the company for many years. We would much rather hire someone who wants to become an indispensable part of the organization than someone who views this as a short-term stepping stone.

What You'll Do

Payroll & Billing

• Review 1099 contractor hours carefully against schedules, calendars, and other documentation.
• Prepare client invoices based on hours and applicable rates.
• Apply payments received by ACH, check, and credit-card/merchant processing.
• Research and resolve discrepancies in hours, billing, or payments.
• Answer employee questions about hours, payroll, and related issues.
• Maintain highly organized records and documentation.

Client & Telephone Support

You will be an important first impression for the company.

• Answer incoming calls with a warm, professional, and knowledgeable tone.
• Speak with prospective clients and families and walk them through our initial inquiry/intake process.
• Understand our services well enough to answer questions confidently.
• Recognize when a question should be escalated to the Administrator or clinical staff.
• Communicate professionally with clients, caregivers, family members, and referral sources.

AHCA Compliance & Survey Readiness

One of the most important long-term responsibilities of this position will be becoming an expert in the operational and documentation requirements applicable to a Florida nurse registry.

You will be trained on applicable Florida statutes, rules, AHCA requirements, policies, forms, and documentation.

Team & Office Operations

• Work closely with the Administrator and other members of the team.
• Help identify problems before they become larger problems.
• Follow through on commitments without requiring repeated reminders.
• Help create and maintain organized office systems.
• Pitch in when another team member needs help.
• Contribute to a positive, respectful office environment.

Experience

Healthcare or medical-office experience is helpful, but it is not required if you have the right combination of skills and personality.

Experience in any of the following is particularly valuable:

• Medical office administration
• Home health, home care, hospice, or nurse registry
• Medical billing
• Payroll
• Accounts receivable
• Credentialing
• Healthcare compliance
• Medical records
• Patient/client services
• Office management
• Healthcare customer service

Strong computer skills and comfort learning new software are required.

Schedule

Monday–Friday, 9:00 AM–5:00 PM

One-hour unpaid lunch.

This is an in-person position in West Palm Beach. This position is not intended to be remote or hybrid.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)

Application Question(s):

• Do you understand that this is an office position with hours from 9am to 5pm?

Work Location: In person