Office Coordinator/Service Writer

Billy Craig Service Center is looking for a motivated and mature individual to join our team as an Office Coordinator/Service Writer. Applicant must demonstrate excellent work ethic through provable work experience and references available. Ideal candidate is self-motivated, team-oriented, professional, trustworthy, kind/considerate of others, and has uncompromising integrity. +++Bilingual is a strong plus.+++

Service Writer / Parts Coordinator Duties:

• Greets customers with professionalism and kindness.
• Checks in each vehicle noting customer concerns & vehicle symptoms.
• Prepares estimates and discusses recommended repairs with customer.
• Keeps customers updated on repair progress.
• Coordinates vehicle repair with technicians
• Orders the correct parts, tracks parts deliveries, and helps keep jobs moving on schedule.
• Coordinates vehicles through process, from check-in to pick-up.
• Assists customers with check-out process including discussing any recommended follow up repairs and accepting payments (cash, check, debit/credit).
• Works well with entire team.
• Other duties as assigned.

Suitable qualifications include:

• Foundational qualifications: Basic knowledge of computers, including use of calculator, email, internet, and data input.
• Customer service experience, preferably in an auto repair shop or parts department (but not required)
• Ability to write clear repair orders and explain estimates to customers
• Experience identifying, ordering, and tracking automotive parts a plus.
• Strong communication, organization, and computer skills
• Ability to manage several repair jobs and follow up with customers and vendors
• If no direct experience as noted above, then ideal candidate will demonstrate willingness and ability to learn, possess exceptional organizational skills, prove to be detail-oriented, and conduct themselves with kindness and responsibility.

Business Hours

Monday - Friday 7:30AM - 5:30PM

Off on weekends and major holidays!

How to Apply

Interested candidates will submit their application through Indeed OR by requesting the company email address through text message at 903-573-5022 (Text Messages monitored during business hours).

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Employee discount
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person