Office Incharge

Company: Thoshgod Holidays Private Limited

We are seeking for dynamic and motivated individuals to join our organization, responsible for promoting our services and generating leads through outbound calls. We are a "Tour Operator and Travel Agency assisting professionals and non-professionals across India to find their dream in Europe".

Role Summary:

We are seeking an Officer-In-Charge who will be responsible for overseeing travel agency operations, managing staff, coordinating client services, and ensuring smooth day-to-day workflow. This is a leadership role that requires strong organizational and interpersonal skills.

Key Responsibilities:

• Supervise daily office operations and team performance
• Assign and monitor tasks for travel consultants and support staff
• Coordinate travel bookings, tour planning, and customer service
• Address customer queries, complaints, and ensure client satisfaction
• Liaise with vendors and partners for efficient service delivery
• Prepare reports, manage documentation, and ensure timely reporting to management
• Ensure office discipline, attendance tracking, and basic HR functions
• Support sales and marketing initiatives related to tours and packages
• Make outbound calls to potential clients and candidates.
• Promote Thoshgod's services and explain the benefits to potential clients.
• Maintain accurate and up-to-date records of calls, leads, and conversions in the CRM system.

Requirements:

• Strong communication and leadership skills
• Ability to multitask, problem-solve, and manage time efficiently
• Minimum qualification: Graduate in any discipline
• Proficiency in English and Malayalam
• Proficiency in Microsoft Office Suite and admissions-related software.
• Proven experience in telemarketing, telecalling, or telesales with a track record of achieving targets.
• Strong negotiation abilities to convert leads into clients or successful closing.
• Good writing skills
• Positive attitude, resilience, and self-motivation to overcome challenges.
• Strong organizational and time management skills to handle multiple tasks efficiently.

Benefits:

• Competitive monthly salary and incentives.
• Friendly and supportive work environment.
• Opportunity for long-term growth under the management of our parent company.
• Salary revision and role confirmation after successful probation.

Joining Date: Immediate or as per notice period
Probation Period: 3 months (with ₹10,000 monthly pay); ₹15,000 to 20,000 post-confirmation

To Apply:
Send your resume to [email protected] or call us at +91 85929 57288

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Ability to commute/relocate:

• Kalamassery, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person