Office Intern

Office/Admin Intern – After Sales Service Department

Department: Service
Position: Office/Admin Intern
Employment Type: Internship / OJT
Reports To: After Sales Service Supervisor / Department Head
Location: Mandaluyong

JOB SUMMARY

The Office/Admin Intern will provide administrative and clerical support to the After Sales Service Department. The intern will assist in organizing service-related documents, encoding and maintaining records, coordinating administrative requirements, and performing other office tasks necessary to support the department’s daily operations.

KEY RESPONSIBILITIES

1. Administrative Support

• Assist in day-to-day administrative and clerical activities of the After Sales Service Department.
• Prepare, organize, photocopy, scan, and file documents and records.
• Assist in maintaining an organized filing system for service-related documents.
• Encode and update records, reports, and other departmental information.
• Assist in preparing forms, letters, reports, and other office documents.

2. Service Documentation

• Assist in organizing and maintaining service requests, job orders, service reports, and related documents.
• Encode and update service-related information in spreadsheets or company systems.
• Help monitor and organize documents related to customer service and after-sales transactions.
• Assist in checking documents for completeness and proper filing.

3. Coordination and Communication

• Assist in coordinating with other departments regarding administrative and service-related requirements.
• Help follow up on pending documents and information as instructed by the supervisor.
• Assist in receiving, recording, and routing documents to the appropriate personnel.
• Handle routine inquiries and refer concerns to the appropriate department or personnel.

4. Data Entry and Records Management

• Perform accurate data entry and maintain updated records.
• Assist in preparing simple summaries and reports using Microsoft Excel or other company applications.
• Maintain confidentiality of customer, company, and service-related information.
• Ensure proper organization and safekeeping of department records.

5. General Office Support

• Assist with printing, scanning, photocopying, and other office-related tasks.
• Assist in preparing materials and documents needed for meetings and departmental activities.
• Help maintain an orderly and organized work area.
• Perform other administrative tasks and duties that may be assigned by the supervisor.

Requirements:

• Currently enrolled in a college/university program requiring an internship or OJT.
• Preferably taking Business Administration, Office Administration, Management, Hospitality Management, or a related course.
• Basic knowledge of Microsoft Office, particularly Word and Excel.
• Good organizational and time-management skills.
• Detail-oriented and able to perform tasks accurately.
• Good communication and interpersonal skills.
• Willing to learn and work in a fast-paced office environment.
• Able to maintain confidentiality and professionalism when handling company and customer information.

EXPECTED LEARNING OUTCOMES

At the end of the internship, the intern is expected to:

• Gain practical experience in office administration and records management.
• Develop proficiency in document preparation, filing, and data entry.
• Understand the administrative processes involved in an After Sales Service Department.
• Develop professional communication and coordination skills.
• Improve proficiency in Microsoft Office and other workplace tools.
• Demonstrate professionalism, accountability, attention to detail, and teamwork.

Job Type: Internship

Work Location: In person