Office Junior - Service Department

About the role

Working alongside our Service Manager, office staff and technicians, your day-to-day responsibilities will include:

• Answering incoming phone calls and responding to customer enquiries

• Booking and scheduling service jobs

• Entering and updating customer and job information

• Coordinating with technicians and keeping them updated throughout the day

• Assisting with customer follow-ups and enquiries

• Filing and maintaining accurate records

• Processing paperwork and service documentation

• Supporting the Service Department with general day-to-day tasks

• Providing friendly and professional customer service

About you

We're looking for someone who:

• Is reliable, punctual and takes pride in their work

• Has a current and valid Drivers License

• Has a friendly and approachable personality

• Is organised and able to multitask

• Has good attention to detail

• Is confident speaking with customers over the phone

• Has good computer skills and is comfortable learning new systems

• Can work both independently and as part of a team

• Has a positive attitude and is willing to learn

• Takes initiative and isn't afraid to ask questions

Previous office or administration experience is an advantage, but not essential. This role would suit a school leaver, someone starting their first office job, or anyone looking to develop their administration skills.