Office Lead

The Office Lead supports the Wisconsin Council of the Blind & Visually Impaired by coordinating office operations, customer service, front desk functions, volunteer activities and building operations. This position serves as a key point of contact for clients, visitors, volunteers, vendors and community partners and helps ensure the Council's day-to-day operations run smoothly and effectively. The Office Lead supervises front desk staff, supports programs and events, coordinates accessible communications, and assists with building and grounds operations.

Primary Responsibilities

Front desk leadership and customer service

• Supervise, train, schedule, and support two part-time front desk staff members.
• Ensure excellent customer service for clients, visitors, volunteers, donors, and community partners.
• Provide front desk coverage as needed and connect individuals with appropriate staff and services.
• Support operations in the Sharper Vision Store, including customer service, inventory assistance, and staff coverage as needed.

Office Administration

• Support efficient day-to-day office operations.
• Maintain operational and technology documentation to support organizational continuity.
• Provide administrative support and basic backup technology assistance.

Community Engagement

• Recruit and support volunteers.
• Assist with outreach activities, events, tours, and special programs.
• Coordinate the production and distribution of braille, audio, and other accessible formats of organizational communications and publications.

Office & Facilities Operations

• Maintain organized shared spaces throughout the facility and coordinate purchasing of office supplies.
• Conduct routine facility inspections and coordinate building and grounds operations, including contracted services, maintenance activities, repairs, and facility improvement projects.
• Perform other duties as assigned in support of the Council's mission and operations.

Required Skills

• Strong communication and customer service skills
• Excellent organizational and time-management skills
• Proficiency with Microsoft 365 and office technology
• Ability to maintain confidentiality and exercise sound judgment
• Ability to work effectively with diverse populations, both independently and collaboratively

Preferred Qualifications

• Associate or bachelor’s degree, or equivalent professional experience
• Experience in customer service, nonprofit operations, administrative support, facilities coordination, or event planning
• Knowledge of blindness, low vision, or disability-related services
• Braille and/or Spanish fluency highly valued

How to Apply

Please email your resume and cover letter to [email protected].

A cover letter is required. Applications submitted without a cover letter will not be considered.

In your cover letter, please tell us:

1. Our core values are inclusivity, integrity and uncompromising respect. After reviewing the position description, how would you anticipate that these values would guide your work?

2. Managing competing priorities is inherent in this position. Please give an example of how you’ve managed multiple priorities in one of your previous positions.

Applications are due October 12 for best consideration.

Pay: $25.00 - $27.00 per hour at 37.5 hours per week.

Benefits:

• Health insurance
• Dental insurance
• Retirement account with employer match
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Work Location: This is an in-person position based at our Madison office and requires regular on-site attendance. Limited flexibility for occasional remote work may be available based on organizational needs and employee performance.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Education:

• Associate (Preferred)

Work Location: In person