Office Manager & Operations Coordinator

Office & Operations Coordinator

GroundTek Fencing Solutions — Sackville, New Brunswick

Job Type: Full-timeSchedule: Monday–FridayPay: Competitive hourly wage based on experience and qualifications

About GroundTek

GroundTek Fencing Solutions is a growing company providing professional fencing, lawn care, landscaping, and property services. We are looking for an organized, dependable, and motivated Office & Operations Coordinator to help manage our day-to-day office operations and keep jobs, customers, and crews running smoothly.

This is more than an answering-phones position. You will be the hub of GroundTek’s office operations, helping coordinate customers, employees, scheduling, paperwork, and follow-ups so the owner can focus on growing the business.

Responsibilities

Customer Service & Communications

● Answer and manage incoming phone calls, emails, text messages, and Facebook Messenger inquiries.

● Respond to customers professionally and ensure inquiries are followed up on.

● Book estimates, coordinate appointments, and keep customers informed.

● Make sure customer requests are tracked and don’t get forgotten.

Scheduling & Operations

● Coordinate work schedules for fencing, lawn care, landscaping, and seasonal services.

● Communicate job details, schedules, and changes to field crews.

● Track job progress and follow up on outstanding work.

● Help organize daily operations and solve scheduling issues.

Office Administration

● Keep customer information and job files organized.

● Enter and update information in the company CRM and scheduling software.

● Prepare estimates, work orders, invoices, and other paperwork.

● Follow up on outstanding invoices and assist with collecting overdue payments.

● Organize supplier orders, material deliveries, and job documentation.

● Assist with basic bookkeeping administration and communicate with the bookkeeper as needed.

Business Support

● Help develop and maintain office procedures and checklists.

● Track outstanding tasks and make sure they are completed.

● Keep the owner informed about important issues, customer concerns, and upcoming work.

● Take ownership of assigned tasks and follow them through to completion.

Qualifications

● Excellent organizational and time-management skills.

● Strong communication and customer-service skills.

● Comfortable handling multiple tasks and changing priorities.

● Good computer skills and willingness to learn new software.

● Able to work independently, use good judgment, and solve problems.

● Dependable, detail-oriented, and accountable.

● Previous experience in office administration, operations coordination, construction, landscaping, or customer service is an asset.

● Experience with Jobber, QuickBooks, Facebook Business, or similar software is an asset.

Training will be provided for company-specific systems and procedures.

Who We’re Looking For

We want someone who takes pride in keeping a business organized. You should be comfortable taking initiative, communicating with customers and crews, keeping track of outstanding tasks, and making sure things get done without needing constant reminders.

The right person will help build an organized office system that supports GroundTek as the company continues to grow.

How to Apply

If you are organized, dependable, and ready to take an active role in a growing local business, we want to hear from you.

Please submit your resume and a brief description of your relevant experience through Indeed.

Pay: $19.00-$25.00 per hour

Work Location: In person