Office Manager

Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Office Manager. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”! Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and can lead their team to achieve excellence and continuous improvement. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Benefits

• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development
• And more!

As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in various other office processes­­. If you are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate!

Key Responsibilities

• Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Maintain professional office culture.
• Coordinate franchise interdepartmental communication and activities.
• Ensure delivery of appropriate training and onboarding to all office personnel.
• Plan and facilitate monthly team meetings.
• Facilitate completion of mid-year and annual employee reviews.
• Monitor National Accounts program compliance.
• Manage subcontractor certifications, insurance, and other documentation needs.
• Manage and maintain local and SERVPRO compliance information for the Storm Program.
• Oversee franchise compensation/payroll and staffing plan.
• Manage and disposition lead sources.
• Complete daily bookkeeping activities.
• Prepare and analyze financial reports, including divisional performance.
• Manage Accounts Payable, Accounts Receivable, and cashflow.
• Monitor federal/state compliance and training completion regarding risk management.
• Act as the Subject Matter Expert for all office related technology and processes.
• Ensure employment file and records accuracy.
• Complete application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Ensure timely submission of Royalty Reports.
• Develop and maintain office division annual plan and manage performance.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

Position Requirements

• 5+ years of office, accounting, or customer service management experience
• Experience in building a strong team with tangible leadership skills
• Outstanding written and verbal communication skills
• Self-motivated and goal-oriented with the ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Solid organizational and planning capabilities with strong attention to detail
• Ability to learn new software and proprietary software
• High school diploma/GED, college degree preferred
• Proficiency in Microsoft Office and QuickBooks or equivalent accounting software
• IICRC certifications preferred
• Xactimate certifications preferred
• Construction management experience preferred
• Ability to successfully complete a background check subject to applicable law
• Customer service industry experience a plus
• Bilingual a plus

Physical Demands This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Normal Working Hours, Additional Working Hours, And Travel Requirements This is a full-time position, working 8:00 a.m. – 5:00 p.m., Monday – Friday, with a minimum of 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends as needed. Availability to work overtime during high volume calls (storms, freezes, etc.) is required.