Office Manager

Office Manager – Plumbing & Maintenance Services

Location: East Bendigo
Full-Time | Competitive Salary | Immediate Start Available

Be the person who keeps our business running at its best.

We're not looking for someone to simply answer phones and schedule jobs—we're looking for an experienced Office Manager who takes ownership, enjoys improving systems, and thrives in a fast-paced trade environment.

We are a well-established plumbing company with a strong reputation for quality workmanship and exceptional customer service. As we continue to grow, we're seeking a motivated professional who can lead our office operations and become a valued part of our leadership team.

What You'll Be Doing

• Overseeing the daily operations of our office and ensuring everything runs smoothly.
• Managing technician schedules to maximize productivity and customer satisfaction.
• Building strong relationships with customers through exceptional communication and service.
• Preparing quotes, invoices, purchase orders, and job documentation.
• Managing accounts receivable and payable, with bookkeeping support where required.
• Maintaining accurate job records and ensuring administrative processes are efficient.
• Working closely with the business owner to improve systems, reporting, and workflow.
• Supporting the team with a positive, solutions-focused approach.

We're Looking For Someone Who

• Has previous experience managing an office, ideally within plumbing, construction, electrical, HVAC, or another trade-based business.
• Is highly organised and can confidently juggle multiple priorities.
• Has outstanding communication skills and enjoys working with people.
• Is confident using business software such as Xero, ServiceM8, Microsoft Office, or similar systems.
• Takes initiative, solves problems, and looks for ways to improve processes.
• Is reliable, professional, and takes pride in delivering high-quality work.
• Wants to be part of a business where their contribution genuinely matters.

Why Join Us?

• Competitive salary based on experience.
• A stable, long-term career opportunity with a respected local business.
• A supportive, friendly team that values professionalism and teamwork.
• The opportunity to make a real impact and help shape the future growth of the business.
• A workplace where your ideas are welcomed, your experience is valued, and your achievements are recognised.

If you're an experienced Office Manager looking for a role where you can take ownership, contribute to a growing business, and work with a team that values excellence, we'd love to hear from you.

Apply now by submitting your resume and a short cover letter telling us about your experience and what makes you the right fit for this role.

All applications will be treated with strict confidentiality.