Office Manager

Dental Office Manager

Position: Dental Office Manager
Practice: Fulshear Gateway Dentistry
Employment Type: Full-Time
Location: Fulshear, Texas

Position Overview

Fulshear Gateway Dentistry is seeking an experienced, organized, and motivated Dental Office Manager to help lead our brand-new dental practice.

As a new office, we have the unique opportunity to build our systems, team culture, and patient experience from the ground up. The Office Manager will work closely with the dentist/owner to establish efficient front-office operations, develop a strong team, create an exceptional patient experience, and support the long-term growth of the practice.

We are looking for someone who takes ownership of their responsibilities, communicates well, leads by example, and is comfortable helping a new practice grow.

Key ResponsibilitiesOffice Operations

• Oversee the daily administrative and business operations of the dental office.
• Help establish and maintain office policies, procedures, and workflows.
• Ensure the office opens and closes properly and daily responsibilities are completed.
• Maintain an organized, professional, and welcoming office environment.
• Identify operational problems and work with the dentist/owner to develop solutions.
• Help implement systems that improve efficiency, productivity, and patient satisfaction.

Team Leadership

• Help recruit, onboard, train, and develop team members as the practice grows.
• Coordinate staff schedules and ensure appropriate coverage.
• Conduct daily team huddles and help keep the team informed of office goals and priorities.
• Establish clear expectations and promote accountability among team members.
• Help create a positive, respectful, professional, and team-oriented workplace culture.
• Address staff concerns and performance issues professionally and promptly.
• Lead by example in communication, professionalism, punctuality, and patient care.

Scheduling & Practice Productivity

• Oversee the patient schedule and help maintain an efficient and productive daily schedule.
• Monitor schedule openings, cancellations, no-shows, and unscheduled treatment.
• Develop systems for confirming appointments and filling last-minute openings.
• Work with the clinical team to ensure appropriate scheduling and patient flow.
• Monitor practice production, collections, new-patient numbers, case acceptance, and other key performance indicators.
• Help establish and track monthly and annual practice goals.

Patient Experience

• Ensure every patient receives a friendly, professional, and consistent experience.
• Help establish customer-service standards for the new practice.
• Address patient questions, concerns, and complaints professionally.
• Assist with treatment discussions, financial arrangements, and scheduling when necessary.
• Build strong relationships with patients and encourage long-term patient retention.
• Help develop systems for following up with new patients, incomplete treatment, and overdue patients.

Insurance, Billing & Financial Coordination

• Oversee insurance verification and benefit documentation.
• Help ensure insurance claims are submitted accurately and promptly.
• Monitor outstanding insurance claims and follow up when necessary.
• Oversee patient accounts, balances, payment arrangements, and collections.
• Ensure patients receive clear explanations of estimated treatment costs and financial responsibilities.
• Monitor accounts receivable and work to maintain healthy collections.
• Review end-of-day reports, deposits, payments, adjustments, and other financial records for accuracy.

New Practice Growth

Because this is a brand-new dental office, the Office Manager will play an important role in helping establish and grow the practice.

Responsibilities may include:

• Developing front-office systems and protocols.
• Helping create scheduling, confirmation, insurance, billing, and collection workflows.
• Training new employees as the practice expands.
• Helping establish office culture and customer-service standards.
• Monitoring new-patient growth and retention.
• Helping develop referral and patient-recall systems.
• Supporting community outreach and local marketing initiatives.
• Helping the dentist/owner evaluate practice performance and identify opportunities for improvement.

Qualifications

Preferred:

• 2+ years of dental office experience.
• Previous dental management, treatment coordinator, or senior front-office experience strongly preferred.
• Knowledge of dental terminology and common dental procedures.
• Experience with dental insurance verification, claims, billing, and accounts receivable.
• Experience with dental practice-management software.
• Strong understanding of scheduling and treatment coordination.
• Experience leading or training dental team members.

Skills & Characteristics

The ideal candidate will be:

• Dependable and accountable.
• Highly organized and detail-oriented.
• Friendly and professional with patients.
• Confident communicating with patients and team members.
• Comfortable taking initiative and solving problems.
• Able to manage multiple responsibilities in a fast-paced environment.
• Comfortable establishing new systems rather than simply following existing ones.
• A strong team leader who can hold employees accountable while maintaining a positive workplace.
• Motivated by helping build and grow a new dental practice.

What We Are Looking For

We are not simply looking for someone to manage the front desk. We are looking for someone who wants to help build a dental practice.

The right Office Manager will work closely with the dentist/owner to create an organized, efficient, and patient-centered office while developing a team culture built around professionalism, accountability, excellent communication, and outstanding patient care.

This is an excellent opportunity for an experienced dental professional who enjoys leadership and wants to play an important role in the growth of a new practice.

Pay: $20.00 - $30.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Dental insurance

Work Location: In person