Office Manager

Job Summary

The Badminton & Tennis Club (B&T) is a seeking a dependable, organized, and welcoming Office Manager to open the club and serve as the heart of our daily operations. As the initial point of contact for our members, guests, and vendors, you set the tone for the club experience.

Because we operate with a small, close-knit team, reliability, punctuality, and a proactive problem-solving mindset are critical. If you excel at delivering top-tier customer service, balancing administrative logistics, and leading front-desk operations, we would love to connect with you.

Duties

• Open the club reliably according to schedule (5:45 AM on Monday, Tuesday, Wednesday; 7:30 AM on Saturday & Sunday). Weekdays worked can be flexible. Our season begins in October and ends in May.
• Serve as the welcoming face of the B&T, greeting members and guests with a friendly, professional attitude.
• Check members in via the court reservation system; book, confirm, and manage court schedules and cancellations.
• Assign tennis courts utilizing the club’s specialized draw system.
• Answer incoming calls and emails, directing inquiries or resolving member concerns efficiently.
• Monitor towel supplies in both men’s and women’s locker rooms; wash, dry, and restock as needed.
• Manage tennis ball and pro shop purchases and general club/office supply inventories.
• Assist in training and supervising front desk staff, including managing staff schedules and monitoring performance.
• Master and enforce club policies and operational systems to independently resolve member issues.
• Perform general cleaning of common areas and complete additional operational tasks assigned by management

Requirements

• Reliability & Punctuality: Exceptional time management skills and a strong commitment to opening shifts on time.
• Customer Service: Warm, respectful, and clear communication skills with a member-first mindset.
• Leadership & Organization: Ability to multitask, manage front desk staff, and maintain structured workflows in a busy environment.
• Tech Proficiency: Basic working knowledge of MS Office (Word, Excel, Outlook) and comfortable learning court reservation and billing software.
• Adaptability: Initiative to step in and solve issues independently in a dynamic, small-team setting.

Join us as an Office Manager to play a pivotal role in maintaining an organized, efficient workplace at a historic tennis club in Boston. Your dedication will help foster a positive environment that supports our club's continued success!

Pay: $26.00 - $29.00 per hour

Benefits:

• 401(k)
• Health savings account

People with a criminal record are encouraged to apply

Work Location: In person