Office Manager

Founded in 2004, Sandon Global is globally recognised, as a leading manufacturer of Anilox Rolls / Sleeves and Can Decoration Systems, predominantly within the print industry (www.sandonglobal.com). We export our products to over 70 counties worldwide.

We are looking for an experienced and driven Office Manager to lead our busy customer service team and ensure the smooth running of the office. Your role will be to efficiently address customer issues with service, delivery or condition of our product and to support the wider team to ensure customer satisfaction.

ROLE:

Reporting to the Sales Director you role will be:

• To oversee all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality

• To manage and monitor the workflow and output of the customer service team

• To foster an inspiring, cohesive work environment, enhancing communication and teamwork

• To hold and manage regular customer service staff meetings to discuss expectations, hear team concerns and motivate

• To aid the transition to the new ERP management system and support the team in training to use this whilst ensuring that data standards are met

• To monitor and maintain the ERP system including upkeep of data within the system

• To handle sensitive customer service issues

• To establish, review and maintain office procedures

• To monitor and review processes for ways to make procedures more time and cost-effective

• To make regular reports to Senior Management regarding sales performance, outstanding quotes, oldest quote dates and any other relevant reporting

• To be responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes

• To coordinate with sales department to incorporate plans to increase customer satisfaction

• To manage issues with staff through assessment and subsequent corrective action protocol

• To manage staff holidays and absences with support from the Sales Director

• To ensure work environment is compliant with H&S regulations

You will need to be computer literate, an excellent communicator, preferably with previous work experience in office management in a manufacturing environment.

SALARY / HOURS:

This is an office-based role with a salary in the region of £30,000 - £40,000 (depending upon experience) with a benefits package including company contributory pension and death in service scheme,.

Working hours are 37.5 hours per week (8:30am - 4:30pm with a daily 30 minute unpaid lunch break). However we would consider flexibility on these hours.

Job Types: Full-time, Permanent

Pay: £30,000.00-£40,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person