Office Manager

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Edison Landscaping | Raleigh, NC | In-Person Full-Time | $26-$30/hr |

Schedule: Monday-Friday, 8:00am-5:00pm (dependent)

Edison Landscaping is a residential landscape maintenance and projects company based in the Raleigh area. We're hiring an Office Manager to run daily office operations: payroll, billing, scheduling, and customer communications — and to be the first point of contact for our customers and field teams. This is a hands-on role in a small, fast-moving business, and it reports directly to the General Manager.

Responsibilities

Scheduling & CRM Management

• Maintain the CRM across 400+ maintenance accounts: pricing, estimates, quotes, work orders, and account documentation
• Coordinate site visits and quoting appointments with Account Managers, and work cross-functionally to prepare lawn care supplemental estimates
• Schedule and manage field team routes to minimize downtime

Customer Communications

• Serve as the primary phone and email contact for the office, answering calls and managing the shared inbox
• Respond to customer inquiries, scope questions, and service concerns, and see issues through to resolution
• Prepare and distribute weekly service updates and monthly account reports
• Coordinate with the Account Managers on customer issues and service improvements

Payroll & Financial Operations

• Process payroll each pay cycle based on hours submitted by field managers
• Complete end-of-month financial reconciliation and reconcile credit card/business expenses
• Maintain accurate financial and account records

Billing & Accounts Receivable

• Manage the monthly billing cycle and accounts receivable, following up on outstanding invoices; particularly on project-based billing, where balances can sit if no one's tracking them
• Set up and close out work orders, and manage customer service agreements

Qualifications

• Prior experience in office management, bookkeeping, payroll, or administrative operations
• Experience with payroll processing and basic reconciliation (ADP)
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar)
• CRM experience preferred (Front and/or Service Autopilot); training provided
• Strong organizational and time-management skills, with the ability to manage multiple priorities at once
• Strong verbal and written communication skills, including regular phone-based customer contact
• Comfortable working independently in a fast-paced small-business environment where priorities can shift
• Landscaping or home services industry experience is a plus but not required

Details

• Location: In-person, Raleigh, NC
• Reports to: General Manager
• Pay and Benefits: $26-$30/hour (~$60K annually), health insurance, 401k match, Paid Time Off
• Schedule: Monday-Friday, 8:00am-5:00pm

Applicants should not be impaired by recreational drugs, as the team works with dangerous equipment. We drug test before work starts and randomly after that. A thorough national background check will be performed, and applicants with a criminal history should disclose it during the phone interview.