Office Manager

For 50+ years, Eastern Dental has been the go-to for families across every generation. Our team of dentists and specialists bring serious skill and genuine care to every patient, from toddlers to grandparents. If you're someone who actually cares about making people smile (literally), let's talk!

The Office Manager supervises the business aspects of a dental practice such as billing, supplies, patient scheduling, front desk and staff management and assisting patients with billing, insurance, and treatment plans. The day-to-day responsibilities include:

• Plan and manage dental business operations to ensure excellent patient support services
• Oversee daily office activities and provide direction and guidance to staff as needed
• Ensure that patient appointments, cancellations and last-minute adjustments are handled properly
• Respond efficiently to patient and doctor needs and inquires
• Ensure the delivery of quality dental care to patients
• Respond to patient queries and issues and ensure patient satisfaction
• Resolve patient issues in accordance with company polies and procedures, healthcare regulations and dental board standards
• Organize and present payment schedules with patients
• Train, develop and manage staff to meet performance standards
• Oversee employee performance evaluations, promotions, terminations, and retention
• Oversee staff scheduling as to ensure full coverage
• Organize and oversee supply purchases, equipment upgrades and operation expenses
• Run and analyze management reports
• Maintain patient data according to HIPPA regulations and company policies

Qualifications:

• Dental office management experience in multi-specialty and/or multi-doctor Dental office is required
• At least 3 years of experience with billing, insurance, scheduling, etc
• Strong dental terminology, experience in the dental industry
• Denticon experience preferred
• Excellent communication skill