Office Manager

An exciting opportunity has arisen within the Diabetes & Endocrinology service. We are looking to recruit a proactive, experienced and highly motivated individual to join our fast paced Care Group, providing support to the Head of Operations, General Service Manager and Assistant Service Manager based at Aintree Hospital.

The post holder must possess previous experience working operationally in an NHS setting and have excellent organisational skills, a high level ofcompetency in using Microsoft Office and ability to interrogate IPM, LIGHT and other IT systems and to work under pressure, prioritising workloads and meeting Trust and National deadlines.

Proven experience in management of a large number of staff would be beneficial, as the role requires line management and co-ordination ofadministration and clerical staff with varying aspects of roles across several areas. Previous experience of appraising staff would also be beneficial.

The office manager will work closely both with management and admin teams within the care group. You will be expected to develop effective working relationships with colleagues both within and outside of the care group to help our improve outpatient performance.

Specific duties include producing and developing reports for outpatient targets, Referral To Treatment (RTT), new and follow up waiting lists and partial booking reports and previous knowledge of managing outpatients and RTT Patient Tracking Lists (PTL) therefore would be essential.

You will work closely with the Medical Roster team to ensure Consultant, Middle grade and junior doctor cover is adequate for both outpatients and inpatients, to safely meet the needs of the service. You will be responsible for collating Junior Doctor rotas using Allocate, annual leave for admin and secreterial staff, along with ward cover and on call rotas across the department.

This is a busy role and the post holder should be able to use their own initiative, manage a busy workload and work effectively with other team members in a busy fast paced environment.

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

For further details / informal visits contact: Name: Anna Flanders Job title: Assistant Service Manager Email address: [email protected] Telephone number: 0151 529 4789

Jill Billington

General Service Manager Diabetes & Endocrinology