Office Manager

Overview

We are seeking an experienced, organized, and personable Office Manager to oversee the day-to-day operations of a busy sports medicine and orthopedic clinic. The Office Manager will be responsible for managing front-office operations, supporting staff, coordinating patient flow, and helping ensure an exceptional patient experience.

Previous experience managing a medical, orthopedic, sports medicine, physical therapy, or specialty clinic is strongly preferred. Candidates with demonstrated experience supervising clinic staff and managing healthcare office operations are encouraged to apply.

Key Responsibilities

• Oversee daily administrative and front-office operations of the clinic.
• Supervise, train, and support front-office and administrative staff.
• Manage scheduling, patient registration, check-in/check-out, and appointment flow.
• Help maintain efficient patient flow and minimize scheduling delays.
• Coordinate communication between providers, clinical staff, patients, and administrative staff.
• Monitor staff performance, attendance, and workflow.
• Assist with hiring, onboarding, and training new employees.
• Address patient concerns and resolve administrative issues professionally.
• Oversee insurance verification, authorizations, referrals, and other administrative processes.
• Work with billing staff to help ensure accurate and timely collections and documentation.
• Monitor office supplies, equipment, and inventory.
• Maintain clinic policies and procedures and help ensure compliance with applicable healthcare regulations.
• Assist providers and leadership with operational and administrative needs.
• Prepare reports and monitor key office performance metrics.
• Maintain a professional, welcoming, and patient-focused environment.
• Identify opportunities to improve efficiency, communication, and the overall patient experience.

Qualifications

• Previous experience as an Office Manager, Practice Manager, Clinic Manager, or Medical Office Manager.
• Prior management experience in a medical or specialty clinic is strongly preferred.
• Experience in orthopedics, sports medicine, physical therapy, rehabilitation, or another outpatient healthcare setting is highly desirable.
• Strong leadership and staff-management skills.
• Excellent communication and customer-service skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced clinical environment.
• Knowledge of medical scheduling, insurance processes, referrals, and authorizations.
• Proficiency with electronic medical records (EMR/EHR) and standard office software.
• Ability to handle confidential patient information appropriately.
• Strong problem-solving skills and attention to detail.

Join us in keeping all the moving parts moving!

Pay: From $26.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person