Office Manager

About the role

Reporting to senior management, the Office Manager will organise and control the office's administrative functions and resources. The position will coordinate administrative staff, office systems, records, facilities, operational communications and business-support processes. The successful applicant will work independently within delegated authority, identify operational issues early and implement practical improvements that strengthen efficiency, accountability and compliance.

Key responsibilities

• Office operations and systems: Plan, organise and oversee daily office operations, administrative services, workflows, facilities, equipment and supplies.
• Administrative leadership: Allocate work to administrative employees, establish priorities, monitor completion and provide guidance to maintain consistent service standards.
• Policies and procedures: Develop, implement and review office procedures, document-control arrangements, templates, registers and reporting processes.
• Resource coordination: Coordinate office space, technology, records, staff resources and other operational requirements so teams can deliver services efficiently.
• Records management: Maintain accurate and secure corporate, workforce and participant-related records in accordance with privacy, contractual and organisational requirements.
• Compliance support: Maintain compliance calendars and registers, coordinate evidence for audits and reviews, and monitor completion of allocated administrative actions.
• Workforce administration: Coordinate recruitment administration, onboarding, induction records, training registers, employee files and routine performance documentation.
• Financial administration: Oversee routine invoicing, purchasing, accounts administration, reconciliations and payroll inputs, and provide accurate information for expenditure monitoring.
• Operational liaison: Coordinate communication between management, administrative personnel, service-delivery teams, participants, families and external stakeholders.
• Issue resolution: Investigate administrative and operational problems, recommend solutions and follow agreed actions through to completion.

About you

• A minimum of three years' relevant experience in office management or business administration, with responsibility for coordinating office systems and operational workflows.
• A Diploma, Advanced Diploma, Associate Degree or higher qualification in business administration, management, office administration or a related discipline, or substantial relevant experience demonstrating an equivalent level of capability.
• Demonstrated ability to organise office resources, manage competing priorities and deliver work accurately within deadlines.
• Experience coordinating or supervising administrative employees and monitoring the quality and completion of their work.
• Strong written and verbal communication skills, sound professional judgement and the confidence to work with internal and external stakeholders.
• Demonstrated competence in Microsoft Word, Excel, Outlook and Teams, together with the ability to learn business, rostering, records or client-management systems.
• Experience maintaining confidential records, registers, reports and document-control systems.
• Strong problem-solving skills and a practical approach to improving administrative processes.

About us

Bide With Care Pty Ltd is a registered NDIS provider delivering disability and aged care supports across South Australia. We are committed to safe, respectful and person-centred services that promote each participant's independence, dignity, wellbeing and choice.

Benefits

• A responsible and varied role with genuine ownership of office operations.
• The opportunity to improve systems in a growing care organisation.
• A collaborative workplace focused on quality services and meaningful participant outcomes.
• A competitive salary of $80,000 plus superannuation and opportunities for professional growth.